Pendo Support

How do I connect my Bank Accounts and download Transactions into Pendo?

Pendo works with one of the industry leaders, Plaid, which provides us with the tools to integrate with bank infrastructure in a highly secure environment. With Plaid‘s help, we receive real-time, encrypted banking information from users’ banks and load these content-rich transactions in our platform.

Plaid currently supports over 15,000 North American banks and credit unions.

To connect your bank and import Bank Transactions:

1. Go to your Profile page by hovering mouse over the admin icon at the top-right corner.

profile settings

2. Go to Banking and select ‘Connect Bank’.

connect bank under banking

3. Click ‘View More’ at the bottom of the window if your bank isn’t one of the default banks. You may also search for your bank in the search bar.

select your bank or view more

4. Enter your online banking credentials to sign in.

5. After successfully signing into your online banking account, all associated accounts will be connected and ‘turned on’ by default.

It’s important to ‘Disable’ the irrelevant account(s) that you don’t wish to have any transactions imported.

disable unrelated bank account

6. To connect another bank, click the ⊕ button at the top-right corner.

connect more banks