Pendo Support

The system is showing me Overdue Rent but I don’t have any missing rent payments?

1.The most likely reason is that the Transactions aren’t marked as ‘Paid’. Only ‘Paid’ Transactions are reflected in Reports and Overdue Rent stats.

To view all Unpaid Transactions, click the grey triangle next to the column header ‘Paid’ to sort Transactions by Paid/Unpaid on your Payments page.

sort transactions by payment status in Pendo

All Unpaid Transactions would then appear at the top of your list.

view unpaid transactions in Pendo

You can change the appropriate Rent entries to ‘Paid’ by editing them. You should then see the change in your Overdue Rent stats.

2. If a Lease isn’t set up properly, the system might also expect an extra rent payment.

For example, if it’s a 1-year Fixed-Length Lease starting on Jan 1, 2016 and payable on the 1st day of each month – it’s important to set the Lease’s End Date to Dec 31, 2016 instead of Jan 1, 2017. Otherwise, the system would expect another payment on Jan 1, 2017 (since it’s payable on the 1st of every month).

3. It could also be a cache issue. You can clear your cache by doing a hard reload.

4. If the issue persists, please reach out to our Support Team by clicking the ‘?’ button at the bottom-right corner once you’re signed in.

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