Pendo Support

What if I have more than one Tenant in a Property? i.e. Roommates?

In Pendo, Tenancies and Overdue Rent Payments are strictly tied to Leases; you can create multiple Leases per Property/Unit, or have multiple Tenants under the same Lease.

1. If multiple Tenants are sharing a Property or Unit as roommates and pay rent separately, you should create different Tenant profiles as well as separate Leases stating how much/often each Tenant is paying. The Monthly rent amount will be the combined monthly amounts stated in the Leases. Overdue Rent stats will also track each Tenant individually.

roommates separate leases in Pendo

2. If multiple Tenants are sharing a Property or Unit as a couple/family and pay rent together, you should create one Tenant profile and a single Lease, or create multiple Tenant profiles and have them under the same Lease. The latter one is convenient when you need to communicate with the Tenants separately via email.

family under one Lease in Pendo