Pendo Support

Why aren’t some of my Transactions included in Reports or Performance Charts?

1. The most likely reason is that some of your Rent payments aren’t marked as ‘Paid’ on your Payments page. Only ‘Paid’ Transactions are reflected in Reports and Overdue Rent stats.

To view all Unpaid entries, click the grey triangle next to the ‘Paid’ column header to sort Transactions by Paid/Unpaid on your Payments page.

sort transactions by payment status in Pendo

All Unpaid Transactions would then appear at the top of your list.

view unpaid transactions in Pendo

You can then change the intended payments to ‘Paid’ by editing them. That should make a change in your Reports, Key Stats and Performance Charts.

2. It could also be a cache issue. You can clear your cache by doing a hard reload.

3. If the issue persists, please reach out to our Support Team through the smiley face at the bottom-right corner once you’re signed in.