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# Pendo Rentals

Simplify your Rentals, Simplify your Life

## Sitemaps

- [XML Sitemap](https://pen.do/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Blog](https://pen.do/blog/) - Pendo's blog offers the best tips and advice for landlords and property managers worldwide to manage your rental properties, keep your tenants happy, and be successful. Pendo - Love Landlording
- [e-Transfer vs Pre-Authorized Debit for Rent: What Canadian Landlords Should Know](https://pen.do/blog/e-transfer-vs-pre-authorized-debit-for-rent-what-canadian-landlords-should-know/) - Most Canadian landlords have accepted an e-Transfer at some point. It is familiar. Tenants already know how to use it. The money usually lands quickly enough. For one unit, especially with a tenant who pays on time, it can feel perfectly fine. Then rent day gets busier. One tenant forgets. Another sends the wrong amount.
- [Fake Pay Stubs and Rental Applications: What Canadian Landlords Should Watch For](https://pen.do/blog/fake-pay-stubs-and-rental-applications-what-canadian-landlords-should-watch-for/) - A rental application can look perfect and still deserve a second look. The pay stubs are polished. The income looks strong. The employer reference answers quickly. The applicant is friendly, prepared, and ready to send the deposit. Then something feels off. Maybe the year-to-date pay does not match the start date. Maybe the employer email
- [Tenant Application Fraud: How Canadian Landlords Can Verify Applicants Without Overstepping Privacy Rules](https://pen.do/blog/tenant-application-fraud-how-canadian-landlords-can-verify-applicants-without-overstepping-privacy-rules/) - Tenant application fraud has gotten harder to spot. A fake pay stub can look polished, a landlord reference can sound convincing on the phone, and an employment letter can be edited in a few minutes, so most of the obvious tells landlords once relied on are gone. For Canadian landlords, the instinct might be to
- [Rental Scams in Canada: How Landlords and Tenants Can Spot Red Flags Before Money Changes Hands](https://pen.do/blog/rental-scams-in-canada-how-landlords-and-tenants-can-spot-red-flags-before-money-changes-hands/) - A couple in Vancouver found what looked like the perfect rental on Facebook Marketplace. Good photos, fair price, responsive landlord.They sent $1,000 CAD by eTransfer as a security deposit which, under BC’s Residential Tenancy Act, isn’t even a legally permitted deposit type and showed up on moving day to find that the actual owner had
- [Where Should You List Your Rental in Canada? A Landlord’s Guide to Getting Better Applicants](https://pen.do/blog/where-should-you-list-your-rental-in-canada-a-landlords-guide-to-getting-better-applicants/) - A rental listing should do more than fill your inbox. It should help the right tenant understand the unit, decide if it fits, and apply without sending ten half-answered messages. For Canadian indie landlords and small property managers, the best strategy is usually simple: use one broad-reach channel, one rental-focused channel, and one application process
- [How Small Landlords Can Compete in 2026, When Renters Finally Have Choice](https://pen.do/blog/how-small-landlords-can-compete-in-2026-when-renters-finally-have-choice/) - For the first time in years, the rental market in Canada is not running away from tenants. Vacancies are up, asking rents have eased in several major cities, and CMHC's 2026 Housing Market Outlook expects this softer market to stick around for the next few years. For small landlords, it means a change in what
- [From Reactive to Systemized: How Small Landlords Can Run Like Pros](https://pen.do/blog/from-reactive-to-systemized-how-small-landlords-can-run-like-pros/) - Most small landlords do not start with a system. They start with a rental unit, a tenant, a lease, an e-Transfer, a spreadsheet, and a few reminders on their phone. That works until the moving pieces start bumping into each other. A late payment needs follow-up. A repair receipt gets buried in an email. A
- [Screening Smarter in 2026: What’s Legal, What’s Risky, and What’s Changing](https://pen.do/blog/screening-smarter-in-2026-whats-legal-whats-risky-and-whats-changing/) - Peak rental application season can make even experienced landlords move too fast. When one listing brings in dozens of inquiries, it is tempting to skim applications, trust your gut, and pick the person who “feels right.” But tenant screening in Canada is not just an admin task. It involves privacy rules, human rights obligations, consent,
- [What to Do When a Tenant Falls Behind in Spring: Step-by-Step by Province](https://pen.do/blog/what-to-do-when-a-tenant-falls-behind-in-spring-step-by-step-by-province/) - Spring can be a pressure point for landlords. Winter bills are still fresh, repairs start showing up, tax records need sorting, and turnover season is around the corner. So when a tenant falls behind in March, April, or May, it can affect more than one month’s cash flow. The best response is not panic. It
- [Avoid Bad Tenants with these Top 10 Landlord Reference Questions (2026)](https://pen.do/blog/avoid-bad-tenants-top-10-reference-questions/) - Avoid tenant horror stories. These 10 questions for employers, former landlords and friends should raise any red flags before you have to deal with them.
- [Is Your Rental Actually Profitable? How to Calculate True ROI in 2026](https://pen.do/blog/is-your-rental-actually-profitable-how-to-calculate-true-roi-in-2026/) - Tax season has a way of making rental numbers feel very real. You may have collected rent all year, covered the mortgage most months, and still wondered: did this property actually make money? For Canadian indie landlords and small property managers, it is a good year to answer that honestly. Mortgage costs, repairs, insurance, vacancy,
- [Rent Tech in Canada (2026): Choosing The Right Property Management Software](https://pen.do/blog/rent-tech-in-canada-2025-choosing-the-right-property-management-software/) - Looking to cut late rent, tame maintenance chaos, and keep your books clean, without wrestling a complicated system? The ideal software for Canadian landlords in 2026 is one that nails payments, privacy, and day-to-day workflows you’ll actually use. Key Things to Consider: Start with Payment Basics: PAD/EFT and Interac e-Transfer for Business matter more than
- [Rent Increases in 2026: What Landlords Need to Know by Province](https://pen.do/blog/rent-increases-in-2026-what-landlords-need-to-know-by-province/) - If you are planning rent increases for 2026, the two numbers that matter most are the allowable increase and the notice period. Both change by province. Some provinces set a yearly cap. Others do not cap the percentage, but they still control how often rent can go up and how much notice you need to
- [Understanding Rental Deposits in Canada: Province-by-Province Rules, Limits, and Return Timelines](https://pen.do/blog/understanding-rental-deposits-in-canada-province-by-province-rules-limits-and-return-timelines/) - Deposits seem simple until move-out day. That is usually when the real questions start. Can a landlord charge a pet deposit? Is “last month’s rent” the same as a damage deposit? How long does a landlord have to return the money? The tricky part is that the answer changes depending on where the rental is.
- [How to Prepare for Spring Move-Outs (Without Losing Your Deposit Records)](https://pen.do/blog/how-to-prepare-for-spring-move-outs-without-losing-your-deposit-records/) - Spring move-outs are not just regular move-outs with nicer weather. For many landlords, spring is when the workload starts stacking up: one tenant is leaving, the unit needs touch-ups, photos need to be taken, the next listing is almost ready, and deposit paperwork is sitting in the middle of it all. That is exactly when
- [Spring Maintenance Checklist for Landlords: What to Inspect, Repair, and Prevent](https://pen.do/blog/spring-maintenance-checklist-for-landlords-what-to-inspect-repair-and-prevent/) - Spring is when winter hands you the bill. A loose downspout. A damp basement corner. A bathroom fan that quietly stopped doing its job. Most expensive spring repairs do not start as emergencies. They start as small things no one dealt with early enough. That matters even more in 2026. Severe weather and higher repair
- [Best Property Management Software for Small Landlords in Canada: What Matters Most](https://pen.do/blog/best-property-management-software-for-small-landlords-in-canada-what-matters-most/) - Built for landlords with 1 to 300 rentals, not a 500+ door back office. If you manage a small to medium portfolio, most property management tools feel built for someone else. You’re not looking for layers of setup, accounting jargon, or features you’ll never touch. You want rent collection that works in Canada, records you
- [How to Remove Cigarette Smoke Smell From a Rental Unit (2026)](https://pen.do/blog/complete-guide-cigarette-odor-removal/) - Last Updated: March 11th 2026 If you’re a Canadian landlord or small property manager trying to get a unit ready for showings, cigarette smoke smell can be the one thing that tanks the first impression. This guide gives you a repeatable set of steps so you don’t waste a weekend, repaint too early, or end
- [Pendo vs. Excel: Why It’s Time to Ditch Spreadsheets for Good](https://pen.do/blog/pendo-vs-excel-why-its-time-to-ditch-spreadsheets-for-good/) - If you’re managing your rental property with Excel, you’re not alone. Plenty of independent landlords and small property managers use spreadsheets to track rent, expenses, and tenant info. But at some point, the spreadsheet starts to work against you. Late payments get missed. Documents go unfiled. Tax season becomes a scramble. You lose hours
- [Landlord's Guide to an Easy Move-in / Move-out Process](https://pen.do/blog/landlord-guide-move-in-move-out/) - The day your tenant moves out can be riddled with stress: that moment you find scratches in the hardwood, a hole in the wall or the water damage in the ceiling. If you've got another tenant lined up, you may need to do immediate repairs in a day, or less. There are a few simple steps
- [Modernize & Digitize Your Lease Agreements](https://pen.do/blog/digital-lease-agreement/) - After screening potential tenants with our Online Rental Application, you've probably got a future tenant in mind from the pool of applicants. Now, you're facing another critical task of the tenant on-boarding process - creating and collecting the signed Lease Agreement. You want to make no errors, waste no time, and fill vacancies fast with no delays or
- [The Branded Landlord, Part One: 3 Reasons You Need a Brand](https://pen.do/blog/branded-landlord-3-reasons-need-brand/) - Attract better tenants and get more rent by defining what makes your property special.
- [Landlord Diaries: Finding the Perfect Tenant and Setting the Right Rent](https://pen.do/blog/landlord-diaries-finding-perfect-tenant-setting-right-rent/) - Veteran landlord Nina Pak-Lui has a relaxed style when it comes to being a landlord. Her main focus? Trusting her gut and being smart about her costs.
- [From Paper Checks to PendoPay: A Landlord’s Story](https://pen.do/blog/from-paper-checks-to-pendopay-a-landlords-story/) - When Sarah first started renting out her basement suite in Vancouver, she did what most first-time landlords do: she kept it simple. The lease was printed and signed in person. Rent came in via paper check — dropped through the mail slot on the 1st of every month. It worked… until it didn’t. “One
- [BC’s New Rental Rules Explained - 2025 Updates](https://pen.do/blog/bcs-new-rental-rules-explained-2025-updates/) - And What We Expect to See in 2026 Big changes are here for BC’s rental landscape. Whether you’re managing properties, renting a unit, or just trying to stay compliant, 2025 has brought updates you can’t afford to miss. We’ve broken it all down for you: what’s changed, who it affects, and what steps you need
- [Carbon Monoxide & Fire Safety in Rentals: What Landlords Need to Know This Winter](https://pen.do/blog/carbon-monoxide-fire-safety-in-rentals-what-landlords-need-to-know-this-winter/) - When the weather turns cold, furnaces, fireplaces, and space heaters all work a little harder. For landlords, that means something important: winter is the season when carbon monoxide and fire risks quietly increase. A missed inspection or an old alarm doesn’t just cause inconvenience. It can put tenants in danger, expose you to liability, and
- [Understanding Rental Property Insurance: What’s Covered and What’s Your Tenant’s Job?](https://pen.do/blog/understanding-rental-property-insurance-whats-covered-and-whats-your-tenants-job/) - You already have enough moving parts: a mortgage, aging mechanical systems, and the occasional “small issue” that becomes a weekend project. Insurance should be the boring part. But it rarely is, because the most common misunderstanding is also the most expensive one: Landlord insurance protects the building and your rental business. Tenant insurance protects
- [Cross-border Tax Strategies for Rental Property Investment](https://pen.do/blog/cross-border-tax-strategies-rental-property-investment/) - Your questions answered by KeatsConnelly With the increasing movement of people and capital across the borders between US and Canada whether for work or investment purposes, a number of rental property owners face the enigma of tax strategies on both sides of the border. To help these landlords demystify the complexities, we’ve sought the expertise
- [4 Tips to Better Communicate with Tenants](https://pen.do/blog/4-tips-to-better-communicate-with-tenants/) - Get some Pendo power! It shouldn't be tough or displeasurable to communicate with your tenants. We've added a few updates to help you bump yourself to "expert level" in Pendo. Here are 4 new actions designed to help you: Customize your Email Signature Send Rental Application Forms - Fast! View Expiries & Vacancies at a Glance Access
- [Introducing Lease Timelines](https://pen.do/blog/introducing-lease-timelines/) - Pendo now gives you one dashboard to manage all your leases – spot gaps or conflicts with a glance so you're always on the ball.
- [What Landlords in Canada Can (and Can't)  Deduct on Their Taxes](https://pen.do/blog/what-landlords-in-canada-can-and-cant-deduct-on-their-taxes/) - If you're a landlord in Canada, even with just one rental unit, you're operating a business. And like any business, that means you can deduct certain expenses on your tax return to reduce your taxable rental income. But tax deductions for landlords aren’t always straightforward. Claiming the wrong expenses or missing required documentation can lead
- [How to Evict a Tenant in Canada – A Step-by-Step Guide](https://pen.do/blog/how-to-evict-a-tenant-in-canada-a-step-by-step-guide/) - Evicting a tenant is a last resort—but when rent goes unpaid, lease terms are violated, or a unit needs to be repossessed legally, it’s sometimes unavoidable. In Canada, eviction is heavily regulated and must follow your province’s Residential Tenancy Act. Any misstep—like giving the wrong notice or skipping the required timeline—can invalidate your case,
- [What to Include in a Rental Agreement](https://pen.do/blog/what-to-include-in-a-rental-agreement/) - Everything Landlords Need for a Legal, Bulletproof Lease A solid rental agreement isn’t just a formality—it’s your first and best defense if anything goes wrong during a tenancy. It sets clear expectations, defines the terms of rent and responsibilities, and protects both you and your tenants under Canadian law. In this post, we’ll break down
- [How to Set Up Online Payments with PendoPay in Under 15 Minutes](https://pen.do/blog/how-to-set-up-online-payments-with-pendopay-in-under-15-minutes/) - Getting paid as a landlord shouldn’t require chasing down tenants, logging into your bank, or manually updating spreadsheets every month. That’s exactly why we built PendoPay - a secure, automated rent collection system built for Canadian indie landlords and small property managers. The best part? You can start collecting rent through PendoPay in under 15
- [What High Interest Rates Still Mean for Landlords in 2025 — Even After the Recent Cut](https://pen.do/blog/what-high-interest-rates-still-mean-for-landlords-in-2025-even-after-the-recent-cut/) - Interest rates remain elevated, even after a recent 0.25% rate cut by the Bank of Canada in September 2025. While most news coverage focuses on homeowners, landlords are just as affected; especially when it comes to mortgage renewals, cash flow, and tenant management. Here's what today’s rate environment means for rental property owners, and
- [Winter Property Prep: A Landlord’s Guide to Surviving (and Thriving) Through the Cold](https://pen.do/blog/winter-property-prep-a-landlords-guide-to-surviving-and-thriving-through-the-cold/) - Canadian winters aren’t subtle. One day it’s mild and slushy, the next you’re dealing with burst pipes and black ice. For indie landlords and small property managers, staying ahead of the weather is more than just good practice, it’s essential risk management. The good news: winter prep doesn’t have to be overwhelming. With a solid
- [The Future of Small-Scale Landlording in Canada: Tech, Regulation, and Strategy](https://pen.do/blog/the-future-of-small-scale-landlording-in-canada-tech-regulation-and-strategy/) - If you manage a handful of rental units (or even a few dozen) the next two years will bring real change to how you operate. From provincial rent caps and shifting tax rules to the rise of PAD (Pre-Authorized Debit) and new tech infrastructure like open banking, small landlords are navigating a rapidly modernizing system.
- [Do You Need a Property Manager or Can You Do It Yourself?](https://pen.do/blog/do-you-need-a-property-manager-or-can-you-do-it-yourself/) - Debating whether to hire a property manager or keep control and DIY? Here’s a crisp, Canada-focused guide to help indie landlords choose what actually protects time, tenants, and cash flow. TL;DR / Key Takeaways DIY works with nearby units, a few doors, and solid systems; PMs shine when you’re busy, remote, or scaling. Expect
- [What to Do If Your Tenant’s Payment Fails or Bounces?](https://pen.do/blog/what-to-do-if-your-tenants-payment-fails-or-bounces/) - Rent hiccups happen. A PAD gets rejected, an e-Transfer bounces, a cheque comes back NSF. Here’s a short, human playbook to fix it fast without drama. Using PendoPay? Failed PADs are flagged automatically, timelines are tracked, and tenants can repay online. What Just Happened and Why Does it Matter? Failed rent payments usually fall into
- [Understanding Payout Timelines & Bank Transfer Delays](https://pen.do/blog/understanding-payout-timelines-bank-transfer-delays/) - Paid rent but it still says “processing”? Totally normal. In Canada, most rent moves by EFT/PAD bank transfer and clears on business days only (no weekends or statutory holidays). Here’s the quick, no-jargon version so you know what to expect. What happens after you tap “Pay” (PendoPay) Scheduled You can still edit or delete
- [Year-End Tax Prep for Indie Landlords: What to Do Before January 1st](https://pen.do/blog/year-end-tax-prep-for-indie-landlords-what-to-do-before-january-1st/) - If you’re a small landlord in Canada, December brings more than holiday lights and winter tune-ups. It’s also the perfect moment to get your rental finances tidy before tax season ramps up. You don’t necessarily need a huge portfolio or fancy accounting software to stay organized. A few focused tasks in December make April significantly
- [How to Communicate Holiday Hours, Maintenance Plans, and Expectations to Tenants](https://pen.do/blog/how-to-communicate-holiday-hours-maintenance-plans-and-expectations-to-tenants/) - When December hits, landlords juggle two realities: twinkly lights… and unexpected “the heat just died” texts. A little upfront communication can prevent most of that chaos and help you glide through the holidays with fewer emergencies, fewer noise complaints, and fewer midnight surprises. TL;DR Here’s the short version: Tell tenants your holiday hours early
- [New Year, New Leases: What to Review Before You Renew for 2026](https://pen.do/blog/new-year-new-leases-what-to-review-before-you-renew-for-2026/) - A clear, early-year guide for Canadian landlords to revisit lease terms, rent pricing, unit condition, and tenant fit before rolling into a new rental year. There’s something about January that gives landlords a fresh lens on their rental business. With year-end reports mostly wrapped and inboxes a little less cluttered, it’s a good time to
- [How Pendo Handles NSF Fees and Refunds](https://pen.do/blog/how-pendo-handles-nsf-fees-and-refunds/) - Missed payments are a fact of life in property management. Whether it’s a bounced rent payment or a tenant who needs a refund, how you handle these edge cases can make or break your experience as a landlord. That’s why we’ve built PendoPay to handle NSF fees and refunds clearly, securely, and with the
- [Why Identity Verification Matters for Landlords (and Tenants)](https://pen.do/blog/why-identity-verification-matters-for-landlords-and-tenants/) - (And How Pendo Builds It Into Every Payment) If you're a landlord, you’ve probably heard this before: “You don’t really know who your tenant is until the rent stops coming in.” But the truth is, that cuts both ways. Tenants also don’t know who’s holding their personal information or pulling rent from their bank account.
- [Why Pendo Is Built for Indie Landlords Too — Not Just the Big Guys](https://pen.do/blog/why-pendo-is-built-for-indie-landlords-too-not-just-the-big-guys/) - Most property management platforms are built for large-scale operations: national REITs, franchise property managers, and multi-city portfolios with entire leasing, accounting, and compliance departments. That’s not who you are. If you’re an independent landlord or a small property manager juggling between 1 and 50 units, your priorities are different. You need tools that are efficient,
- [Why Landlords Are Choosing Direct Bank Transfers Over e-Transfers in 2025](https://pen.do/blog/why-landlords-are-choosing-direct-bank-transfers-over-e-transfers-in-2025/) - For years, Interac e-Transfers were the default for independent landlords and small PMs. They felt modern, fast, and easy to manage; especially compared to collecting cheques or cash. But in 2025, more landlords across Canada are shifting to direct bank transfers (also known as pre-authorized debits or PADs) for rent collection. The reason? e-Transfers
- [First-Time Landlords: 3 Tips for Preparing Your Rental Property](https://pen.do/blog/first-time-landlord-tips-prepare-rental-property/) - Every landlord starts somewhere. We have prepared some simple tips for first-time landlords to get your rental homes ready for your first tenant(s)! Tip #1 Clean it up! Photo Credit: ntr23 via Compfight cc Nobody wants to live in someone else’s filth and germs. A clean property will be more appealing to prospective tenants and helps set the expectations that you
- [The Key to Attracting Quality Student Tenants](https://pen.do/blog/the-key-to-attracting-quality-student-tenants/) - A great tenant may be hard to come by and sometimes even harder to attract a great student tenant. If your property is close to a college or university, you'll have a dozens of students interested in your place. Often landlords avoid renting to students because of the stereotype student tenant: one who damages property
- [Rental Income Tax Forms for Property Owner, Partnership or LLC](https://pen.do/blog/rental-income-tax-property-owner-partnership-llc/) - If this is your first time filing rental income taxes or if there has been a recent change in the ownership structure of your rental properties, you may have a number of questions about the types of forms you need to remit to the IRS. It’s always best to consult a tax professional or to hire an
- [Landlord Diaries: Lessons from a Newbie Landlord](https://pen.do/blog/landlord-diaries-lessons-newbie-landlord/) - First-time landlord Ryan breaks down the time and cost invested in his basement suite rental, and the surprising joy of being a landlord.
- [How Millennials Rent and What They Really Care About](https://pen.do/blog/millennials-rent-really-care/) - Millennials: to know them is to love them... and if you want to keep them as tenants, there are a few secrets you should know.
- [4 Tips to Collect Rent on Time (And Keep Your Cool)](https://pen.do/blog/4-tips-collect-rent-time-without-losing-cool/) - Tired of playing ‘catch me if you can’ with tenants? Try an easier way to collect rent on time.
- [3 Ways to Use Pendo’s Mobile Inspection App Like a Pro](https://pen.do/blog/3-ways-use-pendos-mobile-inspection-app-like-pro/) - It’s time to clean out your filing cabinet and move into the digital age with Pendo’s mobile inspection app.
- [6 Ways to Maximize Your Rental Income](https://pen.do/blog/6-ways-maximize-rental-income/) - Landlords who raise the rent for no reason get a bad reputation. Here are six ways you can maximize your rental income by giving real value to your tenants.
- [The Branded Landlord, Part Three: How to Share Your Brand](https://pen.do/blog/branded-landlord-part-three-share-brand/) - You’ve got a brand, but now where and how do you spread that story to attract the tenants you want?
- [Is Running a Property Management Company Tough?](https://pen.do/blog/running-property-management-company-tough/) - Have you ever really asked yourself how tough running a property management company can be? If you did, you'd likely feel overwhelmed. Making a profit can be tough if you don't know what you're doing and let's face it, if it was easy, everyone would do it. There are many things to oversee whether you're
- [Getting Your Tenants to Pay Rent On Time](https://pen.do/blog/getting-your-tenants-to-pay-rent-on-time/) - Dealing with late rental payments can be a frustrating and emotional experience for landlords. Not only does it risk disrupting your cash flow, in a worst-case scenario, it may lead to an expensive and drawn-out eviction process. Here are our tips on getting your tenants to pay their rent on time: Start Early It's crucial to
- [The Anatomy of a Perfect Rental Listing](https://pen.do/blog/anatomy-of-the-perfect-rental-listing/) - In a competitive rental market, a little time spent polishing your rental listing can go a long way in attracting potential tenants. Following on our post on ways to better advertise your property, we dive a little deeper into the specific elements that make for the perfect rental ad. Attractive Headline or Listing Title A
- [Tax Preparation Tips: Staying Organized (Part 1)](https://pen.do/blog/tax-preparation-tips-staying-organized-part-1/) - Some of us may have the accounting skills and patience with tracking and recording business activities day-to-day, but the reality is that most landlords are too busy juggling a full-time job and part-time landlord responsibilities to have any time for accounting. But staying organized is key to saving accounting fees during tax filing time.
- [One Landlord's Nightmare... and What You Can Learn From It](https://pen.do/blog/landlords-nightmare-tenant/) - Dealing with a difficult tenant can be challenging and stressful, especially if you’ve got a life outside of being a landlord. This week, we share one landlord’s frustrating (and on-going) experience, and his advice for other landlords looking to avoid all the drama. Moving to Kelowna had always been a dream for Derek*, a
- [4 Tips To Better Advertise Your Rental Property](https://pen.do/blog/tips-to-better-advertise-your-rental-property/) - 4 Ways to Stand Out in a Crowded Field of Rental Listings You can be posting a listing for your rental property in all the right places, and still come up empty when it comes to finding a good tenant. How? You may not be showing off your property's best assets. Poorly lit photos, boring
- [A New Way to Screen Tenants](https://pen.do/blog/online-rental-application/) - Yes, we hear ya. It’s 2016. Time to simplify your life and digitalize everything - starting with tenant rental applications. Pendo's free Online Rental Application form consists of four sections: Applicant Information, Address History, Employment Information, and References & Consent. Applicants must complete all four sections in order to submit their applications.
- [Pet-Friendly = Better Tenants](https://pen.do/blog/pet-friendly-means-better-tenants/) - Most landlords have probably faced the 'pets or no pets' dilemma at some point during their time managing a rental property. Undoubtedly, 'No Pets Allowed' could be a dealbreaker for many potential tenants no matter how fantastic your rental space is. It's a rather sensitive topic and it can definitely evoke strong emotions, both for and against. According to American
- [September Product Updates](https://pen.do/blog/pendo-september-updates/) - As many of our landlords may have heard, Pendo is preparing something big and exciting for you in the upcoming months. That being said, it is equally important for us to fine-tune our existing platform in order to 'make it work' for our landlords - whether that means saving you some time, keeping you more organized, or delivering
- [What Do Landlord Associations Actually Do for You?](https://pen.do/blog/what-landlord-associations-do-for-you/) - Forget what you know about professional associations. Joining a landlord association could be the difference between success and failure in the property business. Between advocacy, education and major discounts, these are perks worth knowing about.
- [The Branded Landlord, Part Two: Finding & Creating Your Brand](https://pen.do/blog/branded-landlord-part-two-finding-creating-brand/) - Three simple steps that will totally set you apart from other landlords, so you can find and keep the best tenants.
- [What Do Changing Marijuana Laws Mean for Landlords?](https://pen.do/blog/changing-marijuana-laws-mean-landlords-2/) - Legal cannabis means changes for tenants and landlords. Navigating new legislation can be tricky, but getting ahead of the issue can help you take the high road. With governments around North America preparing to pass some game-changing legislation, you might be wondering what it means for your rental property. What are tenants legally allowed
- [How To Be A Better Property Manager](https://pen.do/blog/better-property-manager/) - Any person will tell you that being your own boss or working for home requires serious time management amongst other things. As rockstar property managers, we know you've got your own secrets for success. But if you're anything like us, you're always on the hunt for something to give you that extra edge. Great property
- [Technology — It makes our lives easier but can it save you money?](https://pen.do/blog/technology-makes-lives-easier-can-save-money/) - With Christmas and New Year’s Eve in our rear-view mirror, January is always a tough month money-wise. But January is also a perfect time to assess what kind of cost-saving measures you can use in your business. The digital world is ever-evolving and every day, new technology is shaping how we interact with the world.
- [Growing Your Property Management Business With These 3 Tips](https://pen.do/blog/growing-property-management-business-3-tips/) - So you’ve got a budding property management company — congrats! Some of the hardest work is behind you but now's not the time to rest on your laurels. It's easy to stagnate if you take your eyes off the road. So what are some steps you can take to keep your property management company growing
- [Why Is Tenant Screening Important?](https://pen.do/blog/tenant-screening-important/) - One thing most landlords can agree on is the tedious task of searching for tenants. It's gruelling, time-consuming and if you're not a property manager, overwhelming. The idea of ditching tenant screening might seem like a good idea in the heat of the moment but don't even think about it. There's a reason tenant screening
- [Tenant Screening Laws in Canada: What You Can and Can’t Ask](https://pen.do/blog/tenant-screening-laws-in-canada-what-you-can-and-cant-ask/) - Tenant screening is one of the most important steps in protecting your rental property—but it’s also one of the riskiest if done wrong. Asking the wrong questions (or asking the right ones in the wrong way) can lead to complaints, fines, or even legal action under Canadian privacy and human rights laws. Here’s a
- [How to Handle Late Rent Payments Without Breaking the Law](https://pen.do/blog/how-to-handle-late-rent-payments-without-breaking-the-law/) - Late rent payments are one of the biggest stressors for landlords—especially when you're relying on that income to cover a mortgage or expenses. But how you respond to late payments matters. Acting too quickly, making the wrong threat, or applying pressure outside the law can put you at legal risk. In this article, we’ll
- [The Cost of Not Using Property Management Software](https://pen.do/blog/the-cost-of-not-using-property-management-software/) - If you’re managing your rental property with spreadsheets, printed leases, text messages, and mental notes, you’re not alone. Most indie landlords and small property managers start out this way. It works. Until it doesn’t. From missed payments and tenant disputes to late tax filings and lost documents, the hidden costs of managing rentals manually
- [What Happens When a Tenant Submits Rent Through Pendo?](https://pen.do/blog/what-happens-when-a-tenant-submits-rent-through-pendo/) - For landlords using PendoPay, one of the most common questions we hear is: “What actually happens when my tenant pays rent?” It’s a fair question, especially if you’re used to e-Transfers or paper cheques, where you have to manually confirm every step. The good news? Pendo handles the process for you from start to
- [Linking a New Bank Account? Here’s What You Need to Know About Microdeposits](https://pen.do/blog/linking-a-new-bank-account-heres-what-you-need-to-know-about-microdeposits/) - And Why They Matter for Rent Payments in Pendo If you’ve ever set up direct deposit at work, you’ve probably come across microdeposits; those tiny verification payments (like $0.12 or $0.34) that show up in your bank account before anything else happens. At Pendo, we give users and tenants 2 options for linking bank accounts.
- [5 Trends Indie Landlords Should Prepare for in the Next 12 Months](https://pen.do/blog/5-trends-indie-landlords-should-prepare-for-in-the-next-12-months/) - Independent landlords are navigating a rental market that’s changing quickly. Rising costs, evolving tenant expectations, and regulatory updates mean the next year will demand more adaptability and planning than ever before. Here are five key trends worth preparing for, and how to turn them into opportunities instead of setbacks. 1. Rental Rules Are Tightening Across
- [How to Add and Manage Tenants in Pendo (Step-by-Step)](https://pen.do/blog/how-to-add-and-manage-tenants-in-pendo-step-by-step/) - A clear, click-by-click guide for using Pendo or PendoPay. TL;DR / Key Takeaways Add a property → unit → tenant (in that order) for clean reports later. Invite tenants to the tenant portal so they can pay online, get receipts, and message you. Store the lease, IDs, and insurance in the tenant profile to keep
- [Tenant Retention: How to Keep Your Tenants Happy in Today’s Renters’ Market](https://pen.do/blog/tenant-retention-how-to-keep-your-tenants-happy-in-todays-renters-market/) - If you’ve been renting out units in Canada over the past few years, you’ve probably noticed two things: Good tenants are harder to find than ever. When you do find them, keeping them is worth far more than filling a vacancy quickly. Low vacancy rates across the country mean tenants have more choice and higher
- [How to Use Pendo to Track Expenses and Maximize Your Tax Return](https://pen.do/blog/how-to-use-pendo-to-track-expenses-and-maximize-your-tax-return/) - &bnsp; Quick, simple ways to keep your rental costs organized all year, so tax time isn’t a scramble. Why Track Expenses with Pendo? Because Pendo keeps the money story clean with almost no effort. Each week, rent comes in via PendoPay already tied to the right property and tenant, so you can spot who’s current,
- [From Paper to Portal: How One Landlord Went Fully Digital with Pendo (Customer Story)](https://pen.do/blog/from-paper-to-portal-how-one-landlord-went-fully-digital-with-pendo-customer-story/) - Rita never thought of herself as “old-school.” She just did what worked. Paper leases in a binder, cheques dropped in the mailbox, the occasional e-Transfer and a spreadsheet she updated…when she remembered. It wasn’t chaotic, it just required constant attention. By last tax season, she was managing seven units across three properties. Nothing huge. A
- [How to Collect Rent Online in Canada (Legally & Securely)](https://pen.do/blog/how-to-collect-rent-online-in-canada-legally-securely/) - Collecting rent has come a long way from cheques under the door and manual e-transfers. For independent landlords and small property managers in Canada, online rent collection is the new standard—but only if it’s done legally, securely, and transparently. Here’s what you need to know to get it right. Is It Legal to Collect
- [How to Track Repairs, Upgrades, and CapEx for Tax Season and Long-Term ROI](https://pen.do/blog/how-to-track-repairs-upgrades-and-capex-for-tax-season-and-long-term-roi/) - You know that moment at tax time when your accountant asks, “Do you have the receipts?”... and your brain just… blanks? The fix isn’t more spreadsheets or inbox searches. It’s a habit shift: track repairs and upgrades as you go, in one place, with the right labels. It takes five minutes, and pays off at
- [Tenant Satisfaction = Lower Vacancy: 5 Ways to Keep Tenants Happy in 2026](https://pen.do/blog/tenant-satisfaction-lower-vacancy-5-ways-to-keep-tenants-happy-in-2026/) - Turnover doesn’t just cost cleaning fees and a listing photo refresh. It eats into your calendar, your cash flow, and your attention. CMHC’s latest Rental Market Report shows that vacancy rates have edged up from the record lows of 2022 in many major Canadian cities. That doesn’t mean demand disappeared. It means tenants have slightly
- [The Cost of Skipping Tenant Insurance: A Hard Lesson Learned](https://pen.do/blog/the-cost-of-skipping-tenant-insurance-a-hard-lesson-learned/) - As a renter, it’s easy to overlook tenant insurance. After all, if you’re careful and responsible, what’s the worst that could happen? Unfortunately, we learned the hard way that unforeseen disasters can strike at any time—and without insurance, the financial and personal toll can be significant. Our Experience: A Costly Pipe Leak A number of
- [Tax Advantages for Full-time, Part-Time and Self-Employed Landlords](https://pen.do/blog/tax-advantages-full-time-part-time-self-employed-landlords/) - Let’s face it: many self-managed landlords have other full-time jobs and run a rental property business as another income stream. Sumeet Sangha of Sangha Tone Chartered Accountants shares some insights on what tax advantages you can benefit from, depending on your situation. Q: If I am a full-time employee with rental property income, what are
- [7 Frugal Tips to Save Money on Your Winter Bills](https://pen.do/blog/7-frugal-tips-to-save-money-on-your-winter-bills/) - When it comes to winter, saving money is on everyone’s minds. You’re spending more time inside and that means more on electricity and heating. If your rental properties include utilities then this can take up a substantial portion of your budget and more importantly, your bottom line can really take a hit. We’ve all heard
- [Got Vacancies? Promote on Facebook!](https://pen.do/blog/got-vacancies-promote-rentals-on-facebook/) - How can landlords find more tenants? In today's age, social media is a crucial component to the success of marketing efforts in all fields. It's a great tool to generate leads and raise awareness, and the best part is that you can do it for free. Under 30's Are Renting In the rental business, young adults and
- [5 Tips for Dealing with Late or Unpaid Rent](https://pen.do/blog/5-tips-for-dealing-with-late-or-unpaid-rent/) - Last week on the blog, we discussed several strategies that landlords can use to encourage renters to pay their rent on time. Unfortunately, there are always a handful of tenants who push the limit by sending their rent in late, or worse, stop paying rent altogether. Here are our tips for dealing with overdue rent
- [Top 5 Pendo Power Tricks](https://pen.do/blog/5-little-known-pendo-productivity-tricks/) - Most of us have found "easter eggs" (hidden stuff) in tech products, like secret features on our smartphones or a hidden level/cheat in a game. Similarly, there's some lesser-known (but wickedly powerful) functionality in Pendo – designed to make your life easier and increase your overall productivity. Our team put together our "Top 5 list" of favourites, starting with #5.
- [Tax Preparation Tips: Staying Organized (Part 2)](https://pen.do/blog/tax-preparation-tips-staying-organized-part-2/) - In Part 1 of our series on staying organized in preparation for tax time, we gave you advice on how to maintain your business records and save money on accounting fees. In this section, we continue with the more complex financial transactions that are typically reported on your income tax, and we offer some tips on how
- [7 Reasons Every Landlord Needs a Full Screening Process](https://pen.do/blog/7-reasons-landlords-need-full-tenant-screening/) - Landlords have two primary concerns when it comes to tenants. First of all, they want to always be sure that a tenant is going to get his or her rent and utility payments in on time. No landlord wants to bother a tenant incessantly about an overdue rent check or chase down a former resident
- [9 Ways to Avoid High-Risk Tenants](https://pen.do/blog/9-ways-to-avoid-high-risk-tenants/) - We all know that finding good tenants is key to a steady cash flow and to keeping your blood pressure under control. Landlords are in the business of maximizing return on their rental investment and we want the predictability of collecting a rent cheque each month to pay down our mortgages. I’m sure that most
- [Getting the Timing Right When Posting Your Rental Listing Ad](https://pen.do/blog/getting-timing-right-when-posting-rental-listing-ad/) - Timing is everything So you’ve taken the best photos and made the perfect rental ad for your property. Now it’s time to share the ad on a listing site, but when is the best time to post it? Weekends - A study tracked 800,000 Craigslist ads and showed that the most viewed ads were posted on Sundays, followed closely
- [The Best Way to Communicate With Your Tenants](https://pen.do/blog/text-email-or-facebook-message-how-to-communicate-with-tenants/) - You need to get in touch with your tenant about a minor matter regarding your rental property. It's not urgent, but you'd like to get it handled this week. So you send your tenant an email...and nothing for several days. You follow up with a text message...and get an almost instant reply. What gives? If
- [Advertise with Elegant Rental Listing Websites](https://pen.do/blog/advertise-elegant-rental-listing-websites/) - Good news, everyone! Pendo is bringing back the Rental Listing Website feature! Users can now use this great tool to promote their rental properties with property details, lease terms, photos, walk scores, and more! Renters can contact landlords, share the rental listing with roommates, and apply directly using Pendo's Online Rental Application! Click here to see a sample
- [A Property Manager’s Guide To Getting Rid Of Mould in Rental Properties](https://pen.do/blog/a-property-managers-guide-to-getting-rid-of-mould-in-rental-properties/) - Indoor exposure to mould causes coughing, wheezing, upper respiratory tract symptoms, and nasal stuffiness in healthy people, according to Health Canada. The effects of mould exposure are even worse for young children, seniors, those with weakened immune systems, and those facing other medical conditions, such as severe allergies, asthma and other respiratory conditions. In Canada,
- [Safe Heating Solutions That Give Landlords Peace Of Mind](https://pen.do/blog/safe-heating-solutions-that-give-landlords-peace-of-mind/) - Landlords have to ensure that their properties meet certain standards when it comes to keeping homes warm for their tenants. Some of these options provide more heat, cost less, are more energy-efficient, and are safer than others. It can be hard to get the balance right, but ultimately, the safety of heating a home is
- [Renting Your Property To The Veteran Community](https://pen.do/blog/renting-your-property-to-the-veteran-community/) - There are roughly 650,000 war service veterans and Canadian Armed Forces Veterans in the country today. Regardless of how long they spent in the military, many veterans struggle to adapt to civilian life. Many are living with service-related physical or mental health issues. Some struggle to find work, while others end up homeless or without
- [Steps For Maintaining Your Rental's Appliances](https://pen.do/blog/steps-for-maintaining-your-rentals-appliances/) - If the appliances in your rentals seem to be breaking down sooner than you expect, then you aren’t alone. Between 15 and 40% of home appliances will develop problems or break within the first five years. While today’s appliances now offer many more features, the electronics that come with them mean that there are even
- [Should You Rent Your Property To A Bankrupt Tenant?](https://pen.do/blog/should-you-rent-your-property-to-a-bankrupt-tenant/) - Around 32,239 households filed for insolvency in the first quarter of 2019, reaching an eight-year high. This figure includes bankruptcies and consumer proposals, which offers an alternative to bankruptcy. Many of these people are individuals looking to rent a property for themselves and their families. As a landlord, it’s important to understand the risks of
- [Take Steps To Protect Your Rental And Tenants](https://pen.do/blog/take-steps-to-protect-your-rental-and-tenants/) - A home break-in happens every 90 seconds in Canada. As a landlord, the expense and inconvenience can be costly, but for your tenants, it can be a devastating and traumatic experience. Regardless of where your property is located, there is always a chance that your rental could be the next one targeted by criminals. Your
- [The Growing Generation Of Renters: Can We Help Them Get On The Property Ladder?](https://pen.do/blog/the-growing-generation-of-renters-can-we-help-them-get-on-the-property-ladder/) - We are headed for a future of renting. With homeownership costs rising at a rapid pace across Canada, more of the younger consumers are doubting their future when it comes to owning their own home one day. Not only are millennials renting with a very different mindset, but a growing percentage of them are also
- [5 Potential Tenant Red Flags](https://pen.do/blog/5-potential-tenant-red-flags/) - So you’ve decided to rent out your home, whether as a vacation lodging spot or a permanent residence, and are launching a search for tenants. You will quickly find that reviewing applications and interviewing prospective tenants is a lot like hiring someone for a job. You will have lots of candidates, and not all of
- [How to Prepare Your Rental Home For A Showing](https://pen.do/blog/how-to-prepare-your-rental-home-for-a-showing/) - You've just created a professional ad using Pendo's free rental listing website and already you have appointments set up with great potential tenants. But now the big question is.... Is your rental home ready for a showing? First impressions matter and you only get one chance to make a good one on prospective tenants. That's why it's important
- [Pros and Cons of Short-Term Rentals](https://pen.do/blog/pros-and-cons-of-short-term-rentals/) - While Pendo was initially designed to be used mainly by owners with long-term tenants (6 months to 1 year or more) we’ve heard feedback that it could be a helpful tool for short-term vacation rentals as well. While we’re evaluating how it could work for our platform, we’ve also done a little research into why people
- [Pros and Cons of Renting to Students](https://pen.do/blog/pros-cons-student-rental-housing/) - If you have a rental property near a university or college, consider yourself lucky. You have options open to you that other landlords with properties too far from campus do not have. You can rent to students. Some of you may worry at the thought of having students as tenants. But from my experience, both as a
- [Canadian Rental Income Tax: Rules on Write Offs (Part 2)](https://pen.do/blog/canadian-rental-income-tax-rules-write-offs-part-2/) - In part 1, Sumeet Sangha shares some basic tips on the most common tax write-offs related to a rental property business. Here, in part 2, some tips and advice are offered around business use of home and the rules around what can be claimed as expenses on your tax return. Q: What is the rule
- [Canadian Rental Income Tax: Rules on Write Offs (Part 1)](https://pen.do/blog/canadian-rental-income-tax-rules-write-offs-part-1/) - One of the most common questions self-managing landlords will have around tax time is “what expenses can I write off?” To help Canadian landlords navigate around taxation, we interviewed Sumeet Sangha of Sangha Tone Chartered Accountants who specializes in real estate rental property to answer some commonly asked questions about taxes. Q: As a self-managed

## Pages

- [Rental Property Management Software Canada](https://pen.do/) - Cut rental admin time by up to 40% with one simple platform​ Bring payments, inspections, leases, and tenant management into one clear, simple platform so you can reduce manual tasks and stay organized every day. START YOUR FREE TRIAL LEARN MORE Trusted by 1,000s of PMCs and landlords across Canada Clear tools, predictable payments, and
- [Legal Stuff](https://pen.do/legal/) - Privacy Policy Last Updated: October 2024 Click here to see the previous terms and conditions Pendo is committed to providing our product and service users with clear and concise information regarding our privacy policy and practices. This Privacy Policy describes in detail our policy and practices regarding the collection, use, and disclosure of user information.
- [Pricing for Landlords & Property Managers Canada](https://pen.do/pricing/) - Start with a 30-day trial See if Pendo is right for you — no credit card required Annual Monthly Basic for independent landlords $15 per month $13.50 $15 per month Basic for independent landlords $15 per month $13.50 $15 per month Sign Up for Free Sign Up for Free Save $18 per year on annual
- [contact](https://pen.do/contact/) - Contact If you have any questions about Pendo, don’t hesitate to contact us! We look forward to hearing from you. If you are already using Pendo, live chat is available in the app – just click the chat button at the bottom-right. Please fill out this form below to contact us First Name Last Name Email Phone
- [LandLord BC](https://pen.do/landlordbc/) - Exclusive offer for LandlordBC members Get 10% off all plans — up to 20% off with annual billing Take advantage of this exclusive offer and do more with Pendo, the software made for landlords. Manage one or hundreds of rentals from one app! Pendo has everything you need Online Rental Applications Digital Lease Agreements Performance, Income,
- [Rental Operations Readiness Scorecard Landing Page](https://pen.do/scorecard/) - What’s Holding Your Rental Operations Back? A 3-minute operations assessment for property managers and landlords This short self-assessment helps you see where manual work and disconnected tools may be slowing your rental operation. See where admin friction is hiding as your portfolio grows.Check if your tools add clarity or complexity.Spot quick wins to simplify workflows
- [Support](https://pen.do/support/) - Browse Pendo Rentals Support guides and FAQs for leases, PendoPay rent collection, tenant screening, inspections, issue tracking, and more.
- [Tenant Screening](https://pen.do/tenant-screening/) - Pendo has two types of reports to suit both your budget and screening requirements.
- [Tenant Onboarding](https://pen.do/tenant-onboarding/) - Automate the most time-consuming steps so you can focus on choosing the right tenants.
- [Reporting](https://pen.do/reporting/) - Financial reports to solve your quarterly and year-end headaches.
- [Online Rent Payments](https://pen.do/online-rent-payments/) - Effortless automatic rent collection with secure pre-authorized debit transactions.
- [Inspection Reports](https://pen.do/inspection-reports/) - Move in. Move out. Condition inspection reports with time stamped photos.
- [Financial Tracking](https://pen.do/financial-tracking/) - Save time and have a clearer financial picture of your rental properties.
- [Features](https://pen.do/features/) - Features Explore everything you can do with Pendo. Whether you manage one property or a growing portfolio, Pendo gives you the tools to save time, stay organized, and grow your rental business — all in one easy-to-use platform. Advertising Easy to market your rental, attract great tenants, and stay organized every step of the way.
- [Custom Branding](https://pen.do/custom-branding/) - Customize communications with your tenants with your logo, your brand.
- [Advertising](https://pen.do/advertising/) - Easy to market your rental, attract great tenants, and stay organized every step of the way.
- [About](https://pen.do/about/) - About Pendo Simplify and streamline every step of managing and growing your property portfolio. Pendo™ is a one-stop online tool that helps landlords manage their rental properties. Whether you have one property or hundreds, Pendo eliminates tedious tasks and streamlines every step. Take advantage of stunning listing websites, online rental applications, tenant vetting and onboarding,
- [Inspection Reports](https://pen.do/inspection-reports/) - Move in. Move out. The essential mobile tool for every landlord. Condition inspection reports – with time stamped photos.

## Docs

- [How long does a PendoPay transaction take to process?](https://pen.do/support/how-long-does-a-pendopay-transaction-take-to-process/) - Once a tenant has been successfully set up on PendoPay and you have created either a one-time or recurring transaction for their next rental payment, the transaction will appear in two places: Under the People card for that tenant Under Payment > PendoPay Upcoming transactions will appear under the Scheduled section. While a payment is
- [How does a tenant sign up for PendoPay?](https://pen.do/support/how-does-a-tenant-sign-up-for-pendopay/) - When you send a PendoPay invitation to your tenant, they will receive an email asking them to get started with setup. From that email, they can click the green Get Started button to begin the application. After clicking Get Started, the tenant will be taken to the digital PendoPay setup form. They will need to
- [My tenant is moving out, how do I stop the PendoPay transactions?](https://pen.do/support/my-tenant-is-moving-out-how-do-i-stop-the-pendopay-transactions/) - If your tenant is moving out and you want to stop future recurring PendoPay rent payments, follow the steps below. Terminate the lease. Once the lease is terminated in Pendo, the system will automatically stop any recurring rental payments scheduled after the tenant’s move-out / termination date. If you still need to refund a deposit
- [How do I create a PendoPay transaction? [Property Management Company]](https://pen.do/support/how-do-i-create-a-pendopay-transaction-property-management-company/) - How do I create a PendoPay transaction in terms of Property Management Company.
- [How do I terminate a lease?](https://pen.do/support/how-do-i-terminate-a-lease/) - In the event your tenant is to vacate the home, you must terminate the lease (the delete lease option should only be used for a lease summary created in error). Visit the Properties | Lease page Click on the lease you wish to terminate. The lease summary will be displayed: 3. Click the Terminate Lease
- [Owner PendoPay FAQ](https://pen.do/support/owner-pendopay-faq/) - Hello there! Property management companies across Canada use Pendo to manage rental properties and, in some cases, to send owner payouts through PendoPay. This FAQ explains what that means for you as an owner and what to expect during setup. Who is Pendo? Pendo Rentals is a property management platform operated by Kwok Technologies Inc.
- [Property Management / Company PendoPay FAQ](https://pen.do/support/property-management-company-pendopay-faq/) - Who can use PendoPay? PendoPay is available to property management companies, and registered companies and independent landlords managing rental properties in Canada. It is used to collect rent and other rental-related charges by secure pre-authorized debit including situations where payments may need to be routed to both the property management company and an owner, if
- [How do I change who pays the transaction fee?](https://pen.do/support/how-do-i-change-who-pays-the-transaction-fee/) - Once PendoPay is set up for a tenant, you can choose whether the landlord pays the transaction fee or whether the fee is passed on to the tenant. PendoPay transactions are $2.50-$3.00 per transaction and landlords can choose to cover the fee or pass it along. If you want to change who pays the fee,
- [How long does PendoPay take to process payments?](https://pen.do/support/how-long-does-pendopay-take-to-process-payments/) - Payments collected through PendoPay typically take 5 business days on average to reach a landlord’s bank account after the payment moves to Processing status. Why 5 business days? PendoPay uses Electronic Funds Transfer (EFT), which involves two steps: The tenant’s payment is transferred to Pendo via EFT Pendo then initiates a second EFT to deposit
- [How do I update my Deposit and/or Fee bank accounts?](https://pen.do/support/how-do-i-update-my-deposit-and-or-fee-bank-accounts/) - In PendoPay, you can have up to three (3) different types of bank accounts: Deposits (Security, Pet, Damage, etc.) – this is the bank account used for tenant deposits. In many cases, this may be a separate trust account. This account type is limited to one bank account. PendoPay Fees – this is the bank
- [How your rent amount is calculated](https://pen.do/support/how-your-rent-amount-is-calculated/) - Your rent is based on your original lease amount, updated whenever your landlord applies a rent increase.
- [Tenant PendoPay FAQ](https://pen.do/support/tenant-faq/) - Hello there! Landlords all over the world have chosen the Pendo platform to manage their rental properties. The Pendo platform is accessible to landlords only, request for information by you will be conducted via email and information will be securely stored in our system. Depending on the features your landlord will use, you may receive
- [Landlord PendoPay FAQ](https://pen.do/support/pendopay-faq/) - Who can use PendoPay? PendoPay is available for landlords with rental properties in Canada. It is used to collect rent and other rental-related charges by direct bank transfer / pre-authorized debit. The automated payment processing is available only in Canada. Free trial customers that upgraded to a subscription plan: PendoPay will become available after the
- [Overdue Rent Report](https://pen.do/support/overdue-rent-report/) - The Overdue Rent Summary is located under the Performance | Dashboard menu: Under Payments, any payments that have not been received/reconciled will appear in red. You can click on the total number or the amount to view the report: If you have received payment, you can click on the Record Payment button and the income will be added. If you wish
- [How does a tenant receive a copy of the Move In/Out Inspection Report?](https://pen.do/support/how-does-a-tenant-receive-a-copy-of-the-move-in-out-inspection-report/) - The Move In/Out app is for Landlord use. The Landlord will inspect the suite for damage and take pictures if present. The Tenant will sign the report when complete. To send a copy of the completed report, the Landlord must click on the Share button at the top of the screen. A link to the
- [How does Pendo's Rental Listing service work?](https://pen.do/support/how-does-pendos-rental-listing-service-work/) - Not getting much response from the generic posts online? Introducing the Pendo Rental Listing service! Feature your vacant suites on their own landing page, then post the URL to your landing page to your social network and rental listing sites such as Craigslist, Padmapper, Zumper, Rent.com, HotPads.com, etc. Prospective tenants can review details of the
- [Can I have multiple tenants on one lease?](https://pen.do/support/can-i-have-multiple-tenants-on-one-lease/) - Yes! You can add multiple tenants on one lease. First, let's review how to create a new lease summary. Click on the property and choose Create a Lease from the drop-down menu. To add more than one tenant, type in the first few letters of the name and then click on the listed tenant
- [How do I send a Tenant Notice? (BC Only)](https://pen.do/support/how-do-i-send-a-tenant-notice-bc-only/) - Pendo provides the following BC Residential Tenancy Board (RTB) forms to send to your tenant(s). For more information on serving notices, please click here. RTB 29 - Four month notice to end tenancy RTB 30 - 10 days notice to end tenancy for unpaid rent or utilities RTB 32 - Two month notice to end
- [Why can't I create a recurring payment for the 1st of the month in PendoPay?](https://pen.do/support/why-cant-i-create-a-recurring-payment-for-the-1st-of-the-month/) - When creating a scheduled PendoPay payment, you'll sometimes notice that you aren't able to select the 1st day of the current month. This is because PendoPay payments can't be back dated. If you want to create a recurring monthly payment but the 1st of the month (or any date that you want to use) has
- [What does the tenant invitation for the Issue Tracker look like?](https://pen.do/support/what-does-the-tenant-invitation-for-the-issue-tracker-look-like/) - Once a Landlord activates the Issue Tracker for a property, an invitation will go out to all current tenants with active leases. Tenants will receive a Tenant ID to identify them in the Pendo system and associate issues with their home. The tenant will visit https://tenants.pen.do, enter their Tenant ID and click Next. The Tenant
- [What happens to my PendoPay payments when I edit or delete a lease?](https://pen.do/support/supportdelete-edit-lease-in-pendopay/) - When you edit a lease, it won't affect any past, pending, or future PendoPay payments. When you delete a lease, it won't remove the associated completed or pending transaction. However, it will remove scheduled future transactions. Similarly, when you terminate a lease, it won't remove the associated completed or pending transaction. However, it will remove scheduled future transactions.
- [How do I view Payments or Reports from a different time period?](https://pen.do/support/set-time-frame/) - In Pendo, the Time Frame for data displayed can be adjusted in 3 places: Payments page, Performance page, and Reports page. 1. On Payments page, click the time selector tool at the top-right corner to set the intended the time frame. 2. On Performance page, click the time selector tool under the Financial Performance section to adjust the time frame. 3. On Reports page,
- [What if I have more than one Tenant in a Property? i.e. Roommates?](https://pen.do/support/multiple-tenants-roommates/) - In Pendo, Tenancies and Overdue Rent Payments are strictly tied to Leases. You can create multiple Leases under a Property/Unit or have multiple Tenants under the same Lease. To see how to add multiple tenants on one lease, please click here. 1. If multiple Tenants are sharing a Property or Unit as roommates and pay rent
- [How does a tenant complete a request for a screen/credit report?](https://pen.do/support/how-does-a-tenant-complete-a-request-for-a-screen-credit-report/) - There are two ways to process a screen/credit report. 1) Send a Pendo digital rental application. By indicating you wish to run a screen, the birthdate and SIN/SSN questions will be added to the rental application. We use Certn, a 3rd party applicant screening service. They require these unique identifiers to pull a credit report
- [How do I view the Rental Listing Dashboard for all my properties?](https://pen.do/support/how-do-i-view-the-rental-listing-dashboard-for-all-my-properties/) - To view the rental listing service summary for all your properties, please visit the Properties | Dashboard and click on Manage Websites.: The page will refresh with all of your properties with the following information: Name of the property Associate units (if applicable) Current status of the unit (Vacant vs Leased) Number of views of
- [How do I set up multiple bank [payout] accounts in PendoPay?](https://pen.do/support/how-do-i-set-up-multiple-bank-payout-accounts/) - If you are on a Plus, Pro or Enterprise plan you can set up multiple payout bank accounts. If you are on the Basic plan, you will need to upgrade to add more than one payout account. The benefit is to be able to associate revenue to specific buildings. To do this, you'll need to
- [How do I activate the apply now feature on a rental listing?](https://pen.do/support/how-do-i-activate-the-apply-now-feature-on-a-rental-listing/) - On the Properties | Dashboard page: Click on the Manage Websites button: Click the pencil icon on the unit that you wish to accept applications for (switch should be set to ON): Click on Application: Navigate to 'Display "Apply Now" button' and click SHOW. Fill out the required fields then click Save. The rental listing
- [How do I edit or delete upcoming PendoPay recurring payments?](https://pen.do/support/edit-delete-recurring-pendopay-transactions/) - To edit a future recurring series of payments, you can either go to the tenant's profile, or the PendoPay dashboard to edit the scheduled payments. 1. You cannot edit a PendoPay payment that's been completed, but you can edit or delete an upcoming recurring payment in the Scheduled section. 2. If you choose to
- [What's the difference between Deleting and Archiving a Property/Unit?](https://pen.do/support/difference-between-deleting-and-archiving/) - Once a Property or Unit is deleted, all associated information (Units within, leases, transactions, rental applications) will be permanently removed from the system. This is handy when you're playing around with Properties/Units, and want to delete the test Properties/Units you've created. A Property or Unit is usually archived when it's no longer part of your active
- [Can I add a Property/Units/People directly in the mobile app?](https://pen.do/support/can-i-add-a-property-units-people-directly-the-mobile-app/) - The mobile app has been developed to connect to the Pendo platform. You will need to set up the information in the platform prior to using the mobile app.
- [How to add a Tenant to a Property so it's 'Leased' instead of 'Vacant'?](https://pen.do/support/add-tenant-to-property/) - To change a Unit's status from 'Vacant' to 'Leased' in a Property, i.e. to add a Tenant to a unit, you would have to create a Lease. First, visit the Properties page and find the property with the vacant unit. Click on that unit. Next, click the drop-down menu that reads "I want to" and select
- [What does a tenant insurance reminder look like?](https://pen.do/support/what-does-a-tenant-insurance-reminder-look-like/) - Preview the tenant insurance reminder and learn what tenants receive, plus how they can provide proof of coverage in Pendo Rentals.
- [What does a Issue Tracker status update look like?](https://pen.do/support/what-does-a-issue-tracker-status-update-look-like/) - See an example of an Issue Tracker status update and learn what tenants see when you update a maintenance request in Pendo Rentals.
- [Sample Softcheck Report](https://pen.do/support/sample-pre-screen-report/) - Preview a sample Softcheck pre-screen report and learn how to interpret key sections when screening potential tenants.
- [How do I make a rental listing inactive?](https://pen.do/support/how-do-i-make-a-rental-listing-inactive/) - Pause a rental listing in Pendo Rentals: mark it inactive to stop new applications, then reactivate later when you’re ready to list again.
- [How do Recurring Transactions work?](https://pen.do/support/recurring-transactions/) - To set up a series of Recurring Transactions, 1. Go to Payments page and add an income or expense transaction. 2. Select desired recurring frequency for the Repeat field and set the appropriate End Date for your recurring series. If this initial transaction has been paid, select 'Yes' to 'Mark This Transaction As Paid'. (Why?) 3. All scheduled Recurring Transactions are then added to your
- [How do I add a Unit?](https://pen.do/support/how-to-add-a-unit/) - There are three ways to create a unit in your home/building. The first is to navigate to the Properties | Unit page: Click on the ⊕ beside the export button: The second is via the Properties page: Click the expanded list view button on your Properties page.​​ 2. Add Units to applicable Properties by
- [How do I create a Rental Listing Website for my Property?](https://pen.do/support/create-rental-listing-website/) - 1. Hover mouse over the intended rental property. Click "Create Website". 2. Fill out each field of the Property Website Builder. Click 'Save'. 3. Under 'Available Units', check the Units you'd like to advertise. Click 'Edit' next to the selected Units to enter individual Unit website details. 4. Fill out each field of the Unit Website Builder. Click 'Save'.
- [How do I change a Property's Monthly Rent amount?](https://pen.do/support/change-monthly-rent/) - 1. If a Property is currently Vacant, its Monthly Rent amount will be displayed in grey on your main Properties dashboard. To change the displayed monthly amount, hover the mouse over the Property and click Edit. In Gride View: If you are looking at the properties in list view, please click on the vacant Property. Click
- [How do I view Lease details, edit, or delete a Lease?](https://pen.do/support/view-lease-details-edit-delete-lease/) - To view Lease Details or make a change to a Lease, 1. Go into the intended Property or Unit page. 2. Scroll down to the 'Lease Snapshots' section and click the View Lease icon. 3. You can then view Lease details and access your Digital Lease Agreement from the top-right corner. 4. You can also find the edit/terminate/delete options at
- [My property/unit isn't listed in the app?](https://pen.do/support/my-property-isnt-listed-in-the-app/) - If you are in the mobile app and do not see your property & unit listed, you'll need to ensure that the setup has been done correctly in the platform. In the platform, please ensure that the following are present: Property Rental Unit (If inspecting a condo or apartment) Tenant(s) Digital Pendo Lease or uploaded
- [Tenant Screening with Pendo](https://pen.do/support/importance-tenant-screening/) - The biggest risk for Property Managers is default and the costs associated with vacancies. It's time to discover who is most likely to pay on-time and stay in your rental. Pendo has two types of reports to suit both your budget and screening requirements. A Softcheck report helps you identify top applicants with confidence. Verify
- [How to view my Tenancy Stats](https://pen.do/support/how-to-view-my-tenancy-stats/) - On the Properties page, you will see a card for Tenancy Stats: Each of the circles can be clicked to display associated information.
- [How do I create a PendoPay transaction? [Landlord]](https://pen.do/support/how-do-i-create-a-pendopay-transaction/) - How do I create a PendoPay transaction as a Landlord.
- [Where can I upload documents?](https://pen.do/support/where-can-i-upload-documents/) - Pendo offers two storage areas for documents storage: the first for the building and the second for specific units. Unfortunately at this time documents cannot be uploaded to a specific tenant profile. If you wanted a tenant specific file uploaded, we suggest you create a sub-folder for that tenant within the applicable unit's document storage.
- [How do I set up my PendoPay account?](https://pen.do/support/set-up-pendopay-merchant-account/) - PendoPay is currently only available for properties in Canada 1. Go to the Payments page and click PendoPay. Click'Set Up' under 'Account' and "Set up payout account" 2. This will lead you to the PendoPay overview. Click "Connect Account" as noted below: 3. A pop up will appear asking you to input your Payout Account
- [How do I order a Tenant Screen or Credit Report?](https://pen.do/support/how-do-i-order-a-tenant-screen-and-credit-report/) - Every screen requires an applicant’s authorization. If you use Pendo's digital application, the authorization is stated on the form and the tenant signs off. If you choose to not send an application or use a hard copy of your own form, Pendo will ask the applicant for authorization via email. Pendo offers a Soft Check
- [What does a tenancy screening request look like?](https://pen.do/support/what-does-a-tenancy-screening-request-look-like/) - In the event a Landlord or Property Management company does not use Pendo's digital application and wishes to run a tenant screening, we require your explicit consent. You will receive an email from Pendo: Click View to proceed. The authorization page will display, fill out/confirm your date of birth, SIN/SSN is optional + your
- [How do I turn on/off notifications?](https://pen.do/support/how-do-i-turn-on-off-notifications/) - For single account holders, the notifications are turned on by default. When an account holder adds additional users (Plus, Pro & Enterprise Plans), the user can turn notifications on or off via the settings in their profile. Navigate to Settings in the Main Tool Bar and click it: Scroll down on the Profile Page to
- [How do I download a copy of a lease?](https://pen.do/support/how-do-i-download-a-copy-of-a-lease/) - Downloading a copy of a lease can be done two ways: Leases Page Go to Properties | Leases then select the tenants name associated to the lease If the lease is a Pendo Digital Lease, click View Lease Agreement. If you have uploaded your own lease, click on the View Attached File icon instead.
- [How do I upgrade my Pendo plan?](https://pen.do/support/how-do-i-upgrade-my-pendo-plan/) - Pendo offers four (4) subscription plans in total: Basic - For a landlord of a small portfolio (5 units or less) Plus - For a landlord of a small to medium portfolio (1-100) Pro - For Property Management companies with less than 100 units Enterprise - For Property Management companies with more than 100 units
- [How do I create & send a rent increase](https://pen.do/support/how-do-i-send-a-rent-increase-bc-only/) - Prior to using this feature, please ensure you are following the RTA for your state/province in regards to the following considerations when announcing a rent increase to your tenant(s): Purpose - Annual rent increase based on the tenancy or another permitted increase Amount - % defined by the Government or no restrictions Timing - How
- [How do I add custom questions to an application?](https://pen.do/support/how-do-i-add-custom-questions-to-an-application/) - The Pendo tenancy application is used by Landlords and Property Management companies all over the world so we have provided a generic template. Want to add in some custom questions*? Simply follow these steps: Click on send an application The rental applications options will display and then click on Yes to add custom questions:
- [Can I do an inspection without a tenant present?](https://pen.do/support/can-i-do-an-inspection-without-a-tenant-present/) - Suppose a walk-through inspection cannot be rescheduled. In that case, Pendo allows Landlords and Property Management companies the ability to continue inspecting the rental property and indicating the tenant(s) was a no-show per the example below: This allows the inspection to be documented with pictures, and a copy of the report can be sent to
- [How do I download a copy of my inspection report?](https://pen.do/support/how-do-i-download-a-copy-of-my-inspection-report/) - If you need to print a hard copy of your inspection report, you can download it to your computer. To do this: 1. Click on the property to locate the inspection report and click on the drop-down menu to view all inspection reports: OR 2. Click on the tenant card to access the report directly.
- [My room to inspect is not listed in the app](https://pen.do/support/my-room-to-inspect-is-not-listed-in-the-app/) - The Pendo app includes the most common spaces (area) names in a variety of properties. However, if the one you wish to use is not on the list, you may add a custom space. Click on Add under Spaces: Scroll to the bottom of the list and choose Other: You can add a
- [How does an applicant use the Rental Listing system?](https://pen.do/support/how-does-an-applicant-use-the-rental-listing-system/) - When you activate the Rental Listing feature for your investment property, a custom URL will be provided for your listing(s), which you can publish to different social channels or even your own Property Management website showing vacancies). Please note that you can only embed the URL as a hyperlink. When the applicant clicks on
- [What does the rental listing email notification look like?](https://pen.do/support/what-does-the-rental-listing-email-notification-look-like/) - Our system doesn't allow you 'test' out features with existing email addresses used in Pendo. We have provided a sample of the email you will receive when a Contact Us form is filled out on the rental listing: This information will also be stored in Pendo as a Lead.
- [How do I reject a tenancy application?](https://pen.do/support/how-do-i-reject-a-tenancy-application/) - Applicants appreciate being informed if they will not be extended a lease agreement. Pendo makes it easy by allowing you to reject applications and send applicants a note via email. To use this feature, scroll to the bottom of the application: Click on Reject, then click on Yes to Send Response to Applicant: Under
- [What payments can I process via PendoPay?](https://pen.do/support/what-payments-can-i-process-via-pendopay/) - Pendo allows you to collect any rental-related fees: Clubhouse Damage/Security Deposit Damages Extra Tenant Guest Suite Management Fee Move In/Move Out Fee Late Payment Fee Laundry Lease Up Fee Liquidated Damages Meeting Room NSF Fee Other Overdue Rent Parking Partial Rent Partial Deposit Pro Rated Rent Rent Rental Management Fee Storage Locker Tax Tenant Screening
- [How do I view my billing date?](https://pen.do/support/how-do-i-view-my-billing-date/) - Your Pendo subscription is based on a monthly or yearly plan. To view your billing date, follow the steps below: Click Settings Click Plan Click on Billing Details Your billing details will be displayed: The renewal date is when your credit card will be charged. If you wish to cancel your Pendo subscription, you must
- [Do Pendo subscription plans include tax?](https://pen.do/support/do-pendo-subscription-plans-include-tax/) - Depending on your location, some provinces and states may require us to collect tax (ie. Sales Tax,). You can always see the details of what you’re being charged by checking out your payment receipts sent via email after your credit card is charged. This fee is separate at the point of the transaction, which is
- [How do I send a Form K? (BC Only)](https://pen.do/support/how-do-i-sent-a-form-k-bc-only/) - For Condominiums that have a strata, a Form K must be sent to the tenant(s). The Form K is a form set out in Section 146 of the Strata Property Act of British. Columbia. The Strata Property Act stipulates that if an Owner within a Strata Corporation rents or leases his/her unit, the Owner must
- [What are the view/edit permission options for documents?](https://pen.do/support/what-are-the-view-edit-permission-options-for-documents/) - There are many user roles in Pendo. To view the roles, click here. To create a role, click on Setting, then Users and click on the + icon: When these roles are created, the document permission will be assigned based on the selected option - view or edit. If View Only is selected, the user
- [Where do I view documents?](https://pen.do/support/where-do-i-view-documents/) - Pendo offers two storage areas for documents: You can view the document(s) for the Building: Click on Properties and select the building to which you want to add the document. Click on the documents icon: OR You can view the document(s) for the unit: Click on Properties, find the building and select the unit you
- [Where is the Trash Bin?](https://pen.do/support/where-is-the-trash-bin/) - No longer need a file? You can drag and drop it into the trash bin icon or right click and select delete. Upon clicking Yes, Delete, a pop up warning will display:
- [How do I send a tenant a disclosure form? (BC only)](https://pen.do/support/how-do-i-send-a-tenant-a-disclosure-form-bc-only/) - The form from RECBC is available as a digital form through Pendo (clicking on the RECBC link will download the form to your computer to view). To send this form to a Tenant, please choose the option from the drop down menu on the People Page.
- [Applicant Comparison Report](https://pen.do/support/applicant-comparison-report/) - Pendo makes it easy for you to identify top rental applicants by using our Comparison tool. Visit the Properties | Applications page Select the property or the unit you wish to compare the applicants for. 3. Under the Tenancy Stats card, click on "New Applicants" if you are viewing the property or "Applicants" if you are
- [How do I resend an invitation to a user?](https://pen.do/support/how-do-i-resend-an-invitation-to-a-user/) - If you have sent an invitation to an Accountant, Building/Maintenance Manager, Owner or Property/Rental Manager and they did not respond or accidentally deleted the email, you can resend an invitation for them to view your Pendo Account. Note: Pendo does not provide access to tenants. To resend an invitation, follow the steps below: Click on
- [How do I archive or delete a unit?](https://pen.do/support/how-do-i-archive-or-delete-a-unit/) - Visit the Properties Dashboard page: Click on the three dots on the right hand side. The Archive & Delete options will appear on the screen.
- [How do I unarchive a unit?](https://pen.do/support/how-do-i-unarchive-a-unit/) - Visit the Properties Dashboard page and scroll down to the bottom of the page. Any units that have been archived will appear below: Click the 3 dots to unarchive or delete the unit.
- [Can I add in custom questions in an application?](https://pen.do/support/can-i-add-in-custom-questions-in-an-application/) - You sure can! When you create a new application, you will be asked if you want to add in your own questions: Select Yes to activate this feature: Four default questions will be displayed. You can modify the text, choose Y/N, free text or a date response option as well as delete existing or
- [Tenant Email Notifications](https://pen.do/support/tenant-email-notifications/) - Pendo does a lot of the dreaded admin tasks that a Landlord usually takes on. Our automated email system sends out the following communications to your tenants: Invitations Application, lease or pet agreement Issue Tracker to submit an issue Sign up for PendoPay To purchase tenant insurance Authorization to run a Credit report (in the
- [Email Notifications](https://pen.do/support/email-notifications/) - Pendo strives to keep you informed on the activity of your portfolio. Our automated email system sends out the following email communications to you and your team*: Reminders Fixed lease term expiration warning 30 day reminder for maintenance & servicing (Apartment Complex only) Notifications Lease to be signed by yourself Account is locked due to non
- [What types of Properties can I add?](https://pen.do/support/what-types-of-properties-can-i-add/) - The Pendo platform caters to all types of properties in your portfolio: Residential Short Term Rental Commercial Mixed Use
- [What is an Issue Tracker?](https://pen.do/support/what-is-a-issue-tracker/) - Pendo offers an easy way for tenants to submit in home issues or requests to the Landlord or Property Manager. First, make sure that the issue tracker is enabled by going into the property details and selecting yes under Issue tracker and hit save. Then click on show all under Tracker. Here, you can review
- [How do I add/refund a deposit?](https://pen.do/support/how-do-i-add-refund-a-deposit/) - To add a deposit: Visit the Payments | Dashboard: 1. Click add under Deposits 2. Fill out the fields (mandatory fields are denoted in orange) Note: For damage/security deposits, please ensure the amount collected adheres to the tenancy law in your province/state. ______________________________________________________________________________________________ To refund a deposit: Visit the Payments | Dashboard: 1. Click refund
- [How do I activate the Issue Tracker feature?](https://pen.do/support/how-do-i-activate-the-issue-tracker-feature/) - By default the Issue Tracker is turned off for each of your properties. If you would like to allow tenants to submit maintenance requests, please click on the Edit link on the Tracker card: Upon clicking Save, the Pendo system will automatically send an email invitation to your tenants to submit maintenance requests. The Tenant
- [How do I invite new tenants to the Issue Tracker?](https://pen.do/support/how-do-i-invite-new-tenants-to-the-issue-tracker/) - Upon activating the Issue Tracker for the first time, invitations will be sent to your existing tenants. To invite new tenants to the Issue Tracker, please navigate to the People section and select the Tenant you wish to invite. Click on the drop down menu and select Send Invite to Issue Tracker Pendo will ask
- [How do I archive/delete an issue?](https://pen.do/support/how-do-i-archive-delete-an-issue/) - Open the issue tracker Click on the issue you wish to archive or delete 3. Click on the links below to complete your action.
- [How do I unarchive an issue?](https://pen.do/support/how-do-i-unarchive-an-issue/) - If you archived a ticket in error or the issue was not actually resolved, you can unarchive the ticket so it appears as pending. To do this, please visit the Properties | Issues page: Change the filter to Yes for Archived and all of the archived tickets will be displayed: Click on edit to access
- [Rent Increase Report](https://pen.do/support/rent-increase-report/) - The Rent Increase Report is located under the Properties | Rent Increase menu: For properties that have an upcoming rent increase, they will appear on this page. You can use the filters to sort by Property or by a tenant and if you would like to download a copy of this report to CSV, click
- [How do I create an addendum to an existing lease?](https://pen.do/support/how-do-i-create-an-addendum-to-an-existing-lease/) - If terms of an existing lease have changed and you do not wish to create a new lease, you can create an addendum which becomes a legal part of your agreement. To create an addendum, visit the Properties page and click on the drop down: A text
- [How do I update my credit card on my subscription plan?](https://pen.do/support/how-do-i-update-my-credit-card-on-my-subscription-plan/) - If you need to update the credit card number on your Pendo account, please visit the Settings page and click on Plan: Click on Billing details Click Choose another way to pay and enter in the new card details. You can delete an inactive/expired card by clicking on Delete payment methods
- [How do I reconcile PendoPay payments?](https://pen.do/support/how-do-i-reconcile-pendopay-payments/) - Great news! By using the PendoPay rent collection service, the platform will automatically reconcile the payments for you. No more manual work! The system will wait until all the funds are verified available. In the event a payment goes NSF, the system will mark it as unpaid. At that point, the payment can be processed
- [Unit Report](https://pen.do/support/unit-report/) - The Units summary is located under the Properties menu: Clicking on Units will display all of the pertinent information. Click Export to download a copy of your units to a CSV file. This page will also show the last Unit Inspection completed.
- [How do I get a copy of a receipt for a tenant screening?](https://pen.do/support/how-do-i-get-a-copy-of-a-receipt-for-a-tenant-screening/) - Upon the purchase of a tenant screening, a copy of the receipt will be stored in your Pendo account. To do so, visit your Profile | Plan: 2. Click on Show Subscription Receipts 3. Click on Screening 4. Choose your Applicant from the drop down menu Click Download to receive a PDF copy of your
- [Does Pendo offer home insurance?](https://pen.do/support/does-pendo-offer-a-tenant-insurance-service/) - Pendo has partnered with Apollo Insurance & Square One Insurance Services to offer insurance for Landlord and Tenants. At this time Insurance is only available in all Canadian provinces except for Quebec Visit Properties and click on the Get Started button under the Insurance card. 2. Select the type of insurance you would like a
- [How do I upload photos of a unit?](https://pen.do/support/how-do-i-upload-photos-of-a-unit/) - You can store photos of the interior of your rental homes in Pendo. The same pictures can be used when creating an ad in the Rental Listing Service. To upload: 1. Visit Properties and select the building 2. Click on the pencil to edit the property details 3. Click on the + under the Gallery
- [What is an Activity Feed?](https://pen.do/support/what-is-an-activity-feed/) - Pendo tracks vital information about your account. Whether you are one user or have a team helping manage your portfolio, tracking added/modified/deleted information is crucial to your business. Pendo has added Activity Feeds to the Property/People/PendoPay pages. Example of a Property Activity Feed: If you would like to add a note to an Activity Page
- [Does Pendo offer a tenant platform?](https://pen.do/support/does-pendo-offer-a-tenant-platform/) - Pendo Rental was designed specifically for Landlords. Tenant communication is done via email which included dynamic web forms, notices and maintenance requests. This eliminates the need for password credentials and access issues. Landlords can easily send and receive information from their tenants from within the Pendo platform.
- [How does a lead/applicant complete a tenancy application?](https://pen.do/support/how-does-a-tenant-complete-a-tenancy-application/) - By clicking 'send a rental application', a digital form will be sent within minutes. The applicant will click on the green button - Complete Rental Application: The applicant will be redirected to their web browser to complete the form. Pendo uses dynamic forms which means the applicant can fill out the form right in
- [How does an Applicant complete a lease application?](https://pen.do/support/how-does-a-tenant-complete-a-lease-application/) - You can send a lease application to an Applicant two different way: Via the Properties Page. Click on the I want to drop down and select Create a Lease Via the People page. Click on the Applicant. Click on the I want to drop down and select Create a Lease Fill out the pertinent information.
- [How do PendoPay tenants get notified that rent is due?](https://pen.do/support/how-do-pendopay-tenants-get-notified-that-rent-is-due/) - Pendo automatically sends three email reminders to your tenant(s): 1 week, 3 days and a 1 day reminder. A sample of the email is below: Have a tenant that always pays on time and you want to turn off these notifications? No problem, simply navigate to their profile, click edit and select off under notification settings:
- [How do I send a Commercial Lease Application?](https://pen.do/support/how-do-i-send-a-commercial-lease-application/) - To create a Commercial application, please navigate to a commercial property and click on the drop down menu: Then fill in the pertinent information (mandatory fields are marked in orange) Click Send when done. Please note: Pendo currently does not offer digital commercial leases. You have the option of uploading & storing a scanned
- [How do I send an owner a disclosure form? (BC only)](https://pen.do/support/how-do-i-send-an-owner-a-disclosure-form-bc-only/) - If you are a Real estate professional, you have a regulatory requirement to present your tenants with consumer information before providing services to them. This information from the Real Estate Council of BC explains the role of a real estate professional before your tenants rent a property. The form is here. To use this feature,
- [How to view a summary of all my leases](https://pen.do/support/how-to-view-a-summary-of-all-my-leases/) - To view a summary of all your leases, please visit the Properties | Leases page: Don't have this view? Reach out to Customer Support via Live Chat on how to upgrade your account. You can view all properties or use the filter to sort by a specific building/unit or person Click on the Export button
- [How do I send a Pet Agreement?](https://pen.do/support/how-do-i-send-a-pet-agreement/) - Do you have a pet friendly unit? Pendo offers a digital pet agreement that you can send directly to your tenants for signing. To get started, select yes to pets in the edit Property Details page: There are two ways to create a Pet Agreement to send to your tenant to review and sign. Clicking
- [How do I send a welcome email to my tenant(s)?](https://pen.do/support/how-do-i-send-a-welcome-email-to-my-tenants/) - Upon moving into a new suite, there is a lot of information you may want to share including house rules, garbage schedules and perhaps the wifi password 😊 Pendo makes it easy! Simply create a lease and then click 'Send a Welcome letter' in the dropdown menu:
- [How do I get a copy of my subscription receipt?](https://pen.do/support/how-do-i-get-a-copy-of-my-subscription-receipt/) - Upon the purchase of a Pendo subscription, a copy of the receipt will be emailed to you. In the event you lose the receipt, you can easily retrieve receipts from Pendo. To do so, visit your Profile | Plan: Click on Show Subscription Receipts and choose the date for the receipt: Click Download to receive a
- [User Roles & Permissions](https://pen.do/support/user-roles-permissions/) - This feature is only available on the following plans: PLUS - 2 users total PRO - 10 users total ENTERPRISE - unlimited users Super Admin: User has full access to all properties, people, payment information, and financial statements User has full edit rights User can invite other users User has option to add personal email
- [How do I review an Issue from my tenant?](https://pen.do/support/issue-tracker-landlord-view/) - When a tenant submits a ticket through the Issue Tracker, they will receive an auto response that the ticket was submitted. Note: if the tenant indicates the issue is an emergency, your contact details will also be displayed (please ensure your email & phone number are in your profile settings). You will receive an email
- [Issue Tracker [Tenant FAQ]](https://pen.do/support/issue-tracker-tenant-faq/) - Have an issue in your suite you want to communicate to your Landlord or Property Management company. If you have received an invitation to use the Issue Tracker submission form, you can follow the steps in the email to submit your issue: Visit Pendo's Tenant page -https://tenants.pen.do/ 2. Enter your Tenant ID and input
- [Building Maintenance + Servicing Tracker](https://pen.do/support/building-maintenance-servicing-tracker/) - This feature is available for Landlords & Property Managers of an Apartment Complex on a Pro or Enterprise plan. Click on a Property to view the Trackers card: We have implemented a way for Building Managers to keep track of servicing for their properties. Categories include: Backflow Preventers Carpet Cleaning Chimney Cleaning Dryer Vent Clean
- [Annual Unit Inspections](https://pen.do/support/annual-unit-inspections/) - An annual visit to your investment property is an excellent time to inspect the condition of the home, ensure appliances are maintained and serviced, and identify any issues that could potentially lead to more costly repairs down the road. We have included some references to what is and what is not allowed in order to
- [How do I add interest to a deposit?](https://pen.do/support/how-do-i-add-interest-to-a-deposit/) - If you live in the following provinces or States, interest is applicable to your tenants rental deposit: Canada - ON | United States - IL, NJ, CT, MD, MA, MN, NM,NY, ND, WA Go the Payments | Dashboard page Selecting the Refund Deposit button on the Payments: Enter in the percentage as required by your
- [How do I add users to my Pendo account?](https://pen.do/support/how-do-i-add-users-to-my-pendo-account/) - The add users feature is only available to customers on a paid subscription plan. Basic Plan = 1 user (yourself) Plus Plan = 2 users (yourself + 1 other) Pro Plan = 10 (yourself + 9 others) Enterprise Plan = unlimited To add users: Click on Settings at the top right of your screen. Click on
- [How do I edit a users access?](https://pen.do/support/how-do-i-edit-a-users-access/) - Click on Settings at the top right of your screen. Click on Users: 3. Click on the pencil to edit the user profile. 4. Edit the information as required. *Please note that you cannot modify the users email address for your account. The user can change their email from their logged in profile.
- [How do I delete a user from my Pendo account?](https://pen.do/support/how-do-i-delete-a-user-from-my-pendo-account/) - Click on Settings at the top right of your screen. Click on Users: Click on the garbage can to delete the user. A warning screen will be displayed to confirm you wish to delete the user.
- [Lease Expiry Report](https://pen.do/support/lease-expiry-report/) - The Lease Summary is located under the Properties | Leases menu. You can see all of the tenants associated with the leases. You can select specific properties or tenants. You can filter by one month, two month or three months: Then click the Export button beside the filter icon, to download a copy of the summary in .CSV format. The
- [Vacant unit Report](https://pen.do/support/vacant-unit-report/) - There are a fe ways to view vacancies depending on your preferences. The Vacancy List is located under the Performance | Dashboard menu: The vacant units are displayed on the Properties card. The number of vacant units is shown and displayed in red. You can click on the corresponding # to view the report: 2) To view and download the Vacancy
- [Rent Roll Report](https://pen.do/support/rent-roll/) - A rent roll report shows the rent for the investment property. It displays the gross rent collected, not the net rent after expenses, such as a monthly mortgage, insurance, taxes, or utilities. To view this information for your properties, visit Payments | Dashboard. Set your filters to Property, Income, Rent & Paid: Click the
- [PendoPay Report](https://pen.do/support/pendopay-summary-coming-soon/) - Need to track payments in PendoPay? Visit Payments | PendoPay page: Scroll down to Payments: Update your Category and set a date range and click Export. A copy of all transactions for that criteria will download as a CSV file you can review in Excel.
- [People Report](https://pen.do/support/people-summary/) - The People Summary is located under the People menu: Use the filter drop downs to sort by role or by building or leave empty to get a summary of all your leads, applicants, tenants, etc. Then click on the Export button to download a copy of the summary in .CSV format: The following fields will be displayed: Name Email
- [Property Report](https://pen.do/support/property-summary/) - The Property Summary is located under the Properties | Dashboard menu: Click on the Export button to download a copy of the summary in .CSV format: The report will show the following information: Property Unit Rent Tenant 1 Tenant 2 Start Date End Date Status Highland Place 4107 $1,200 Jackie Tanner Sarah Tanner 01-Nov-15 Leased Highland Place 810
- [How to view my Tenancy Stats](https://pen.do/support/how-to-view-my-tenancy-stats-2/) - On the Properties page under the Dashboard: You will see a card under Properties that will display the tenancy stats : The numbers can be clicked to display associated information.
- [How to view my financial Financial Statement](https://pen.do/support/financial-statement/) - The Financial Statement is located under the Performance | Reports menu: You can display a Financial Statement for all of your properties or use the Property filter to just show one. Need a specific date range? Use the date filter on the right to change months or years. You can export the report to a
- [How do I edit/archive/delete an inspection report?](https://pen.do/support/how-do-i-edit-archive-delete-an-inspection-report/) - To edit a report, simply click on the name of the tenant in the list: *If the report has been signed by either party, it will be locked for editing. To archive or delete a report, swipe left and the two options will appear: Archiving a report will remove it from the mobile app. You can
- [How do I upload a signed copy of a lease?](https://pen.do/support/how-do-i-upload-a-signed-copy-of-a-lease/) - Is your lease document signed by all parties and needs to be stored in Pendo? Here is how to get your scanned document from your computer into Pendo! 1. Navigate to Properties and then select the Unit you wish to add the lease to. 2. Scroll down to Lease snapshots: 3. Click on the +
- [How do I reconcile rental payments?](https://pen.do/support/how-do-i-reconcile-rental-payments/) - When rental payments are added to Pendo, the system will categorize them as unpaid unless you indicate you have received payment. *payments processed through PendoPay are automatically reconciled. You can view your pending transactions on the Property page. Transactions to be reconciled are shown in red. You can click on the number or amount to
- [How do I add my company logo?](https://pen.do/support/how-do-i-add-my-company-logo/) - 1. Visit your profile to view your account settings. 2. At the top you will see Branding: 3. Click on Browse to select your company logo saved on your computer. Please note that this logo will be displayed on outgoing emails, rental applications and lease agreements. The Pendo system can accept files up to 194px
- [How do I download the Move in/out Inspection App?](https://pen.do/support/how-do-i-download-the-move-in-out-inspection-app/) - Our Move In/Out Inspection app is free, please click the links below to download to your mobile device (best viewed on a tablet). Got an iPhone? Click here to visit the App Store Android user? Click here to visit Google Play Please note our current app version is V.1.6.1
- [How do I create a mobile Inspection Report?](https://pen.do/support/how-do-i-create-a-mobile-inspection-report/) - First off, you'll need to ensure all of the pertinent property & tenant information is entered into Pendo. Property Rental Unit (If inspecting a condo or apartment) Tenant(s) Start by setting up your Properties and Units in the web app (app.pen.do). Then click into the Unit you wish to inspect in the web app and
- [Why can’t I sign my Report?](https://pen.do/support/why-cant-i-sign-my-report/) - The signature section is not accessible until you finish all required parts of the report: at least 1 item under Spaces, at least 1 item under Appliances, Keys, Alarms, Deposits & Balance. One thing to look out for are the checkmarks next to each section. If there isn’t a checkmark, there is still something that
- [Where can I find a copy of an Inpsection Report?](https://pen.do/support/where-can-i-find-a-copy-of-an-inpsection-report/) - You can access completed mobile inspection reports under each associated Property: or by viewing the Activity Feed section, which can be found at the bottom of each Property/Unit page. Click on the activity feed entry as shown in the example below:
- [Can I use the mobile app in offline mode?](https://pen.do/support/can-i-use-the-mobile-app-in-offline-mode/) - Internet connectivity is required to complete a mobile inspection however, worry not! Our app is designed to auto save your progress every few minutes should the internet become unstable and you go offline briefly.
- [What does the inspection report look like?](https://pen.do/support/what-does-the-inspection-report-look-like/) - View our Sample Move In Inspection Report. View our Sample Move Out inspection report.
- [Can I add more than one applicant to a tenancy application?](https://pen.do/support/can-i-add-more-than-one-applicant-to-a-tenancy-application/) - Yes! You can add multiple applicants by typing in their name in the Applicants field: Simply type in the first few letters of the name and then click on the listed tenant to add them to an application. You cannot add applicants once the application has been sent however you can send a new application
- [How do I add a Tenant to PendoPay?](https://pen.do/support/what-does-the-email-invitation-to-a-tenant-look-like/) - Ready to switch from chasing cheques and make the rent collection easy and painless? Once you add a Tenant to PendoPay, the process will begin! 1. Click the Add to PendoPay button or go to your PendoPay page and select Invite Tenant(s). 2. Choose an existing tenant from the drop-down list
- [How can I see a Tenant's PendoPay payment history?](https://pen.do/support/supporttenants-pendopay-payment-history/) - Go to the Payments page 1. To view an individual Tenant's PendoPay payment record, click on the tenant's profile. 2. Under the PendoPay card, you can view a summary of their setup information and their full PendoPay transaction history. You can also view a Tenants PendoPay details by clicking directly into Payments then PendoPay to
- [How do I change a tenant's banking details in PendoPay?](https://pen.do/support/supportchange-tenant-banking-info-pendopay/) - 1. Go to the intended tenant's profile on your People page, 2, Click the blue 'Change' button in the PendoPay column. 3. An email notification will be sent to your Tenant asking them to provide details for their new account.
- [What do the different PendoPay payment statuses mean?](https://pen.do/support/different-payment-statuses-mean/) - When looking at your PendoPay dashboard, you may see up to four (4) different statuses: 1) Pending - Payments that are in transit from the Tenant account to Landlord/Property Management Company payout account. If the Delete button is present, you may cancel this transaction. If it is not present, it is in processing and cannot
- [What happens when I see a failed PendoPay payment?](https://pen.do/support/happens-see-failed-payment/) - What does it mean when a payment fails in PendoPay? A PendoPay payment can fail for a few different reasons. You will be able to see the reason for the failed payment. We'll notify you whenever this happens, but we always suggest to periodically check your payments to make sure nothing is missed. What can
- [What happens if I delete a tenant in PendoPay?](https://pen.do/support/delete-tenant-in-pendopay/) - When a tenant is removed from PendoPay, their profile still exits under People page. When a tenant is archived from the People page, they will also be removed from PendoPay. When a tenant is removed from PendoPay, it won't remove their completed or pending transactions history. However, it will delete any future scheduled transactions. What
- [What does a Pendo digital lease look like?](https://pen.do/support/what-does-a-pendo-digital-lease-look-like/) - Pendo offers two account types: Pendo Standard - View Pendo Sample Lease. This digital lease can be used by any province/state that does not require a standard lease provided by their province/state. Pendo LandlordBC/LLBC - LLBC Lease Agreement Sample. This digital lease can only be used by Pendo customers who are current members of LandlordBC.
- [How do I set up my tenant in PendoPay?](https://pen.do/support/set-up-tenant-in-pendopay/) - After setting up your PendoPay account, you can add set up your tenant for PendoPay and start collecting rent online! In the PendoPay dashboard or the tenant's profile, click on the "Set Up" button to start the process. You can either invite them to enter their banking details themselves or manually enter their banking details if
- [How much are PendoPay's transaction fees?](https://pen.do/support/supportpendopay-transaction-fee/) - PendoPay is only available for Canadian tenants A transaction fee of $2.50 - $3.00 (Landord vs Property Management Company managing units on behalf of owners) is associated with every PendoPay payment, payable by either you or the tenant. You can indicate that when setting up your tenant in PendoPay. If you choose the "Fees Paid
- [How do I download a report of all my properties?](https://pen.do/support/how-do-i-download-a-report-of-all-my-properties/) - Need a summary of your properties? Click the Export button to download a report of all your properties on Pendo. The Excel (CSV) spreadsheet will provide all of the information below: Property Name Unit number Rental Amount Tenant Names Lease Start Date Lease End Date Status of Lease (Leased or Vacant)
- [How do I edit my property details?](https://pen.do/support/how-do-i-edit-my-property-details/) - Need to change some details of an existing property? Navigate to the Properties page then hover over the property image to display the menu options then click the Edit button: You can then edit the property detail as necessary: Please note that you cannot change the type of property from House to another type.
- [Sample Credit Report](https://pen.do/support/sample-credit-report/) - Provided by Equifax
- [Where can I find the User Agreement?](https://pen.do/support/can-find-user-agreement/) - Our User Agreement (Term of Use) can be found on our Pen.do website under Legal. https://pen.do/legal/ If you have any questions or concerns about this policy, please reach out to us at Contact@pen.do
- [Where can I find the Privacy Policy?](https://pen.do/support/can-find-privacy-policy/) - Our User Agreement (Term of Use) can be found on our Pen.do website under Legal. https://pen.do/legal/ If you have any questions or concerns about this policy, please reach out to us at Contact@pen.do
- [How do I delete my account?](https://pen.do/support/how-do-i-cancel-my-account/) - Was Pendo not a fit for your portfolio? We are sorry to hear that! Our cancellation policy is simple - cancel before your next billing cycle will result in no further charges to your account and all your information will be removed from Pendo. Pendo does not offer refunds if you cancel after your subscription
- [How do I collect rent payments with PendoPay?](https://pen.do/support/collect-rent-pendopay/) - After setting up your PendoPay payout account and your tenant's PendoPay profile, you can now collect rent payments online! 1. Go to PendoPay and click 'Collect' under the tenant you wish to collect funds from. 2. Choose payment category. 3. a) If you choose Rent as the payment category, you would need an active lease in place
- [What is the Move in/out Inspection App?](https://pen.do/support/iosandroid-mobile-inspection-app/) - Smart Landlords and Rental Managers know how to maximize their time managing their properties and going digital is the seamless way to conduct a suite inspection. Ditch the pen and paper and wasting time going through hundreds of photos on your phone to associate them to the right unit. The Pendo™ Mobile App was designed
- [How do I cancel a PendoPay transaction?](https://pen.do/support/refund-pendopay-payment/) - Once a payment is in processing, it cannot be stopped. If the payment is still in Pending status, you can delete the payment up to twenty-four (24 ) hours day before it is to be processed. To cancel a PendoPay transaction, locate the transaction: If the delete button is visible, you can cancel the transaction:
- [How do I create a Digital Lease Agreement in Pendo?](https://pen.do/support/digital-lease-agreement/) - 1. To create a Digital Lease Agreement in Pendo, you must first add a Lease Summary. You can do this under the Property or Applicant card. Select I want to Create a Lease from the drop down menu: Note: the Pendo Digital Lease is not available for Applicants residing in Ontario, Manitoba or Quebec due
- [How do I change my PendoPay payout account banking details?](https://pen.do/support/supportchange-pendopay-account-banking-details/) - There are two reasons you may want to update your PendoPay payout account: You are switching bank accounts and will be deleting an account You are adding additional bank accounts and will continue to use the initial bank account you set up with PendoPay Before proceeding, ensure you do not have any pending PendoPay transactions
- [How do I send a Rent Increase?](https://pen.do/support/rent-increase/) - Note - If your tenants reside in BC, please click here. Setting a Rent Increase instructs the system to expect a change in rent amount starting on a specific date. To set a Rent Increase, click on the Lease Summary Card under Properties | Leases and click on the tenants name: Alternatively, you can view
- [How do I read my Financial Report?](https://pen.do/support/financial-report/) - Pendo's Financial Report provides a detailed breakdown of your income & expenses, it's also a great tool for indie landlords to file taxes during tax season. 1. Go to Performance page and click the Reports tab. 2. You can filter data by Property/Unit at the top-left corner, and adjust the time frame at the top-right corner. 3. Use the show/hide icon next
- [How do I download my Financial Report?](https://pen.do/support/download-report/) - 1. Go to Reports page and use the time selector tool at the top-right corner to choose your intended time frame. 2. Click the CSV button below the time selector tool to export the Financial Report as a CSV file.
- [Why aren't some of my Transactions included in Reports?](https://pen.do/support/transactions-excluded/) - 1. The most likely reason is that some of your Rent payments aren't marked as 'Paid' on your Payments page. Only 'Paid' Transactions are reflected in Reports and Overdue Rent stats. To view all Unpaid entries, click the grey triangle next to the ‘Paid’ column header to sort Transactions by Paid/Unpaid on your Payments page. All Unpaid Transactions would then appear at
- [How do I change my Account Information?](https://pen.do/support/account-settings/) - 1. Go to your Account Settings by clicking on Settings in the menu: 2. You can then update your profile information, password, currency settings, email signature, banking information, subscription details & PendoPay setup.
- [How is my Email Signature used?](https://pen.do/support/email-signature/) - In Pendo, your Email Signature is used at the end of all email communications, including: Transaction Receipts/Invoices, Rental Applications, and Lease Agreements. To edit your Email Signature, go to Profile → Settings, then enter your intended Email Signature. Click 'Update' to complete.
- [How do I export my Transactions?](https://pen.do/support/export-transactions/) - 1. Go to Payments page and set your intended time frame using the time selector tool. 2. Scroll down to the Transactions section and click your intended export option from the dropdown to export all Transactions in the selected format.
- [What are the Key Statistics on Performance page?](https://pen.do/support/key-performance-stats/) - The Key Performance Stats on your Performance page reflect different performance metrics (tenancy, cashflow, etc.) of your rental portfolio, and they are meant to give you an overview of how well your portfolio is doing over time. Under the Properties section, you can see how many of your rental properties are vacant vs. leased, and which ones are vacant; you can also view upcoming vacancies
- [Paid vs. Unpaid Transactions](https://pen.do/support/paid-vs-unpaid-transactions/) - Paid and Unpaid Transactions are differentiated by whether or not you selected 'Yes' to 'Mark This Transaction as Paid' when adding a Transaction. You can easily distinguish between the two by referring to the Paid column on Payments page: Only Paid Transactions are reflected in your Financial Report, Overdue Rent Stats, and charts on your Performance page. Recurring Transactions scheduled
- [How do I send a Transaction Receipt/Invoice?](https://pen.do/support/transaction-receipt/) - 1. When adding a new Transaction or editing an existing Transaction on your Payments page, select 'Yes' to 'Send Receipt' (Income) or 'Pass Receipt On To Tenant' (Expenses). Make sure that the associated tenant has a valid email address attached. You can add an email address by editing their profile. 2. You can edit the default Note.
- [How do I add a Tenant?](https://pen.do/support/add-tenant/) - 1. To add a Tenant, go to the People page and click the ⊕ button at the top-right corner. 2. You can choose six roles: Lead, Applicant, Building Manager, Tenant, Vendor, and Owner. 3. Fill out the mandatory fields in orange. 4. To upload a profile photo, drag and drop an image over the 'add photo' area.
- [How do I edit or archive a Tenant?](https://pen.do/support/edit-or-delete-tenant/) - To edit or archive a Person, go to People page and click the three-striped option icon at the top-right corner of their profile. You can then edit or archive the Tenant.
- [How do I use Pendo's Online Rental Application?](https://pen.do/support/online-rental-application/) - Pendo's Online Rental Application form consists of 4 sections: Applicant Information, Address History, Employment Information, and References. Applicants must complete all 4 sections in order to submit their applications. Click here to view a sample Pendo application. Click LLBC-Application to view a LandlordBC application. There are a couple of ways to send a prospective tenant an Online Rental Application
- [How do I add Income or Expenses?](https://pen.do/support/add-income-expenses/) - 1. Go to Payments page and click 'Add' below Income or Expenses. 2. Fill out transaction information. 3. Click 'Add Income' or 'Add Expense' to complete. Fields marked in orange are mandatory fields Transaction Date refers to the date the transaction occurred or the statement posted date Date Paid refers to the date payment was
- [How do I add a Residential Lease?](https://pen.do/support/add-lease/) - You can add a lease three different ways: Via the Properties Page: Using the drop down menu: 2. Clicking on the + in the top right corner under Lease Snapshots Via the People page on the Tenant card Fill out the Lease information. If you wish to 'Create a new Person' instead of choosing an
- [How do I add a Property?](https://pen.do/support/how-to-add-a-property/) - To enjoy Pendo's suite of features such as Rental Listing Website, Online Rental Application and Digital Lease Agreement, you must first add a Property. 1. Go to Properties page and click the ⊕ button at the top-right corner, next to Manage Websites. 2. Fill out property information. 3. To add images, simply drag and drop photos into
- [How do I archive or delete a Property?](https://pen.do/support/edit-archive-delete-property/) - To archive or delete a Property, go to Properties page and click the three dots at the top-right corner of the Property cover image. You can then click on Archive or Delete. (What's the difference?)
- [How do I edit the unit details?](https://pen.do/support/how-do-i-edit-archive-or-delete-a-unit/) - Visit the Properties page and then select Units from the sub-menu bar: Click on the unit # underneath the image: Then click the pencil (edit) icon at the top-right corner: The page will display all the editable fields: You can also edit the description and unit features: Click save when done.
- [What are the different lease statuses?](https://pen.do/support/difference-between-terminating-and-deleting-lease/) - There are three (3) types of lease statuses in Pendo: Active Expired Terminated An active lease in Pendo means the unit/home is tenanted and the lease term is set to annual/month to month or is on a fixed term with a proposed/set end date. Note: If you need to change terms of an existing lease
- [What's the difference between a Property and a Unit?](https://pen.do/support/difference-between-property-and-unit/) - A Property could either be a standalone dwelling on its own block of land (e.g. a house), or contains smaller dwellings ('Units') grouped together on the same block and share common areas like driveways and gardens (e.g. a condo). In Pendo, we commonly refer to the first kind as a 'Single-Unit Property', and the latter type as

## Categories

- [What Else Is There?](https://pen.do/blog/category/uncategorized/)
- [Landlord Tips](https://pen.do/blog/category/landlord-tips/) - Best tips and advice for landlords worldwide to manage your rental properties, keep your tenants happy, and be successful | Pendo – love landlording.
- [Pendo Updates](https://pen.do/blog/category/pendo-updates/)
- [Taxes](https://pen.do/blog/category/taxes/)
- [Tenant Issues & Relations](https://pen.do/blog/category/tenant-issues-relations/)
- [Rental Advertising](https://pen.do/blog/category/rental-advertising/)
- [Tenant Screening](https://pen.do/blog/category/tenant-screening/)
- [Rent Collection](https://pen.do/blog/category/rent-collection/)
- [Inspection Reports](https://pen.do/blog/category/inspection-reports/)

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- [limited partnership tax](https://pen.do/blog/tag/limited-partnership-tax/)
- [listing](https://pen.do/blog/tag/listing/)
- [lower bills](https://pen.do/blog/tag/lower-bills/)
- [maintenance](https://pen.do/blog/tag/maintenance/)
- [marketing](https://pen.do/blog/tag/marketing/)
- [move-in](https://pen.do/blog/tag/move-in/)
- [move-out](https://pen.do/blog/tag/move-out/)
- [moving](https://pen.do/blog/tag/moving/)
- [moving tips](https://pen.do/blog/tag/moving-tips/)
- [nightmare stories](https://pen.do/blog/tag/nightmare-stories/)
- [notice of nonpayment](https://pen.do/blog/tag/notice-of-nonpayment/)
- [part time landlord](https://pen.do/blog/tag/part-time-landlord/)
- [partnership tax](https://pen.do/blog/tag/partnership-tax/)
- [pet-friendly](https://pen.do/blog/tag/pet-friendly/)
- [pets](https://pen.do/blog/tag/pets/)
- [photos](https://pen.do/blog/tag/photos/)
- [posting rental ads](https://pen.do/blog/tag/posting-rental-ads/)
- [potential tenants](https://pen.do/blog/tag/potential-tenants/)
- [prepare for a showing](https://pen.do/blog/tag/prepare-for-a-showing/)
- [prepare your rental](https://pen.do/blog/tag/prepare-your-rental/)
- [property advertising](https://pen.do/blog/tag/property-advertising/)
- [property maintenance](https://pen.do/blog/tag/property-maintenance/)
- [property management](https://pen.do/blog/tag/property-management-2/)
- [property manager tax write off](https://pen.do/blog/tag/property-manager-tax-write-off/)
- [property marketing](https://pen.do/blog/tag/property-marketing-2/)
- [property prep](https://pen.do/blog/tag/property-prep/)
- [red flags](https://pen.do/blog/tag/red-flags/)
- [reference questions](https://pen.do/blog/tag/reference-questions/)
- [rent](https://pen.do/blog/tag/rent/)
- [rental ad](https://pen.do/blog/tag/rental-ad/)
- [rental applications](https://pen.do/blog/tag/rental-applications/)
- [rental listing](https://pen.do/blog/tag/rental-listing/)
- [rental payments](https://pen.do/blog/tag/rental-payments/)
- [rental properties](https://pen.do/blog/tag/rental-properties/)
- [rental property](https://pen.do/blog/tag/rental-property/)
- [rental property tax](https://pen.do/blog/tag/rental-property-tax/)
- [rental tips](https://pen.do/blog/tag/rental-tips/)
- [rentals](https://pen.do/blog/tag/rentals/)
- [save money](https://pen.do/blog/tag/save-money/)
- [save money on bills](https://pen.do/blog/tag/save-money-on-bills/)
- [self employed landlord](https://pen.do/blog/tag/self-employed-landlord/)
- [short term rentals](https://pen.do/blog/tag/short-term-rentals/)
- [spring cleaning](https://pen.do/blog/tag/spring-cleaning/)
- [student landlord](https://pen.do/blog/tag/student-landlord/)
- [student tenancy](https://pen.do/blog/tag/student-tenancy/)
- [student tenants](https://pen.do/blog/tag/student-tenants/)
- [students](https://pen.do/blog/tag/students/)
- [tax](https://pen.do/blog/tag/tax/)
- [tax advantages canada](https://pen.do/blog/tag/tax-advantages-canada/)
- [tax canada](https://pen.do/blog/tag/tax-canada/)
- [tax forms](https://pen.do/blog/tag/tax-forms/)
- [tax preparation tips](https://pen.do/blog/tag/tax-preparation-tips/)
- [tax strategies](https://pen.do/blog/tag/tax-strategies/)
- [tax strategies for cross border landlords](https://pen.do/blog/tag/tax-strategies-for-cross-border-landlords/)
- [tax tips](https://pen.do/blog/tag/tax-tips/)
- [tax write offs](https://pen.do/blog/tag/tax-write-offs/)
- [Taxation canada](https://pen.do/blog/tag/taxation-canada/)
- [tenant](https://pen.do/blog/tag/tenant/)
- [tenant moving tips](https://pen.do/blog/tag/tenant-moving-tips/)
- [tenant screening](https://pen.do/blog/tag/tenant-screening/)
- [tenants](https://pen.do/blog/tag/tenants/)
- [texting](https://pen.do/blog/tag/texting/)
- [timing rental ads](https://pen.do/blog/tag/timing-rental-ads/)
- [tips](https://pen.do/blog/tag/tips/)
- [unpaid rent](https://pen.do/blog/tag/unpaid-rent/)
- [vacation rental](https://pen.do/blog/tag/vacation-rental/)
- [VRBO](https://pen.do/blog/tag/vrbo/)
- [winter tips](https://pen.do/blog/tag/winter-tips/)
- [write offs](https://pen.do/blog/tag/write-offs/)
- [write offs landlord tax](https://pen.do/blog/tag/write-offs-landlord-tax/)
- [rental viewing](https://pen.do/blog/tag/rental-viewing/)
- [background check](https://pen.do/blog/tag/background-check/)
- [credit check](https://pen.do/blog/tag/credit-check/)
- [eviction history](https://pen.do/blog/tag/eviction-history/)
- [utility bills](https://pen.do/blog/tag/utility-bills/)
- [overdue rent](https://pen.do/blog/tag/overdue-rent/)
- [maintenance tips](https://pen.do/blog/tag/maintenance-tips/)
- [home repairs](https://pen.do/blog/tag/home-repairs/)
- [tax advantages for landlords](https://pen.do/blog/tag/tax-advantages-for-landlords/)
- [online rental application](https://pen.do/blog/tag/online-rental-application/)
- [rental advertising](https://pen.do/blog/tag/rental-advertising/)
- [social sharing](https://pen.do/blog/tag/social-sharing/)
- [rental listing website](https://pen.do/blog/tag/rental-listing-website/)
- [pet owners](https://pen.do/blog/tag/pet-owners/)
- [lease agreement](https://pen.do/blog/tag/lease-agreement/)
- [document storage](https://pen.do/blog/tag/document-storage/)
- [digital lease agreement](https://pen.do/blog/tag/digital-lease-agreement/)
- [e-signature](https://pen.do/blog/tag/e-signature/)
- [Applicants](https://pen.do/blog/tag/applicants/)
- [Leads](https://pen.do/blog/tag/leads/)
- [Indie Landlords](https://pen.do/blog/tag/indie-landlords/)
- [Vancouver](https://pen.do/blog/tag/vancouver/)
- [lease management](https://pen.do/blog/tag/lease-management/)
- [Millennials](https://pen.do/blog/tag/millennials/)
- [Branding](https://pen.do/blog/tag/branding/)
- [move-in inspection](https://pen.do/blog/tag/move-in-inspection/)
- [condition inspection report](https://pen.do/blog/tag/condition-inspection-report/)
- [Pendo Pro Tips](https://pen.do/blog/tag/pendo-pro-tips/)
- [collecting rent](https://pen.do/blog/tag/collecting-rent/)
- [increasing rent](https://pen.do/blog/tag/increasing-rent/)
- [Landlord brand](https://pen.do/blog/tag/landlord-brand/)
- [property management company](https://pen.do/blog/tag/property-management-company/)
- [online presence](https://pen.do/blog/tag/online-presence/)
- [First Time Homebuyer](https://pen.do/blog/tag/first-time-homebuyer/)
- [Home protection](https://pen.do/blog/tag/home-protection/)
- [Veterans](https://pen.do/blog/tag/veterans/)
- [renting](https://pen.do/blog/tag/renting/)
- [rent collection](https://pen.do/blog/tag/rent-collection/)

## Docs Categories

- [Getting Started](https://pen.do/support/getting-started/) - New to Pendo Rentals? Quick start guides to add properties, invite tenants, create leases, and start collecting rent online with PendoPay.
- [Property Details](https://pen.do/support/property-details/) - Edit and manage property details in Pendo Rentals, including addresses, units, amenities, and rental listing information.
- [Unit Details](https://pen.do/support/unit-details/) - Edit unit details in Pendo Rentals—rent amount, status, occupants, and unit information used for leases and listings.
- [Lease Management](https://pen.do/support/lease-management/) - Manage leases in Pendo Rentals – create, edit, renew, add addendums, and track lease status across your properties.
- [People](https://pen.do/support/people/) - Manage people in Pendo Rentals: tenants, owners, and contacts. Learn how invites, roles, archiving, and updates work.
- [Applications](https://pen.do/support/applications/) - Help for rental applications in Pendo Rentals – collect applications online, review applicants, and move approved tenants into a lease.
- [Payments](https://pen.do/support/payments/) - Payments help for Pendo Rentals and PendoPay: collecting rent, tracking statuses, handling failed payments, and reconciling transactions.
- [Performance](https://pen.do/support/performance/) - Understand performance metrics in Pendo Rentals – track occupancy, rent collection, and operational insights across your portfolio.
- [Reports](https://pen.do/support/reports/) - Explore Pendo Rentals reports for rent collection, overdue balances, performance, and financial summaries—export data when needed.
- [Settings](https://pen.do/support/settings/) - Configure your Pendo Rentals account settings: notifications, team access, payment settings, and preferences.
- [Rental Listing Service](https://pen.do/support/rental-listing-service/) - Learn about Pendo Rentals’ rental listing service—create listings, publish, manage applications, and keep units filled.
- [PendoPay](https://pen.do/support/pendopay/) - Everything you need to know about PendoPay: set up payouts, collect rent online, understand payment statuses, and troubleshoot issues.
- [Mobile App](https://pen.do/support/mobile-app/) - Learn what you can do in the Pendo Rentals mobile app: manage properties, people, issues, and key tasks on the go.
- [Tenant Screening](https://pen.do/support/tenant-screening/) - Tenant screening guides in Pendo Rentals: request screening/credit reports, review results, and make informed decisions.
- [Issue Trackers](https://pen.do/support/issue-trackers/) - Use the Issue Tracker to log maintenance requests, share updates with tenants, and keep repair communication organized in Pendo Rentals.
- [Property and Unit Management](https://pen.do/support/property-unit-management/) - Guides for adding properties and units, updating occupancy, and keeping tenant info accurate across your portfolio in Pendo Rentals.
- [Forms & Notices](https://pen.do/support/forms-notices/) - Access common rental forms and notices in Pendo Rentals, plus guidance on when and how to use them (always check local rules).
- [Tenant Experience](https://pen.do/support/tenant-experience/) - Help articles focused on the tenant experience in Pendo Rentals – payments, onboarding, maintenance requests, and reminders.
- [Email Reminders](https://pen.do/support/email-reminders/) - Set up automated email reminders in Pendo Rentals for rent due dates, tenant tasks, and important updates—reduce follow-ups.
- [Activity Feed](https://pen.do/support/activity-feed/) - Learn how the Activity Feed works in Pendo Rentals to track updates across properties, leases, payments, issues, and tenant activity in one place.
- [Tenant Insurance](https://pen.do/support/tenant-insurance/) - Learn how tenant insurance reminders work in Pendo Rentals and how to request proof of coverage from tenants.
- [Documents and Forms](https://pen.do/support/documents-forms/) - Create and manage documents and forms in Pendo Rentals: leases, inspections, notices, and PDFs you can share with tenants.
- [Tenant Interaction and Issue Tracking](https://pen.do/support/tenant-interaction-issue-tracking/) - Manage tenant interactions and maintenance requests with issue tracking tools in Pendo Rentals, log issues and keep everyone updated.

## Docs Tags

- [Getting Started](https://pen.do/knowledgebase_tags/getting-started/)
- [Properties](https://pen.do/knowledgebase_tags/properties/)
- [Units](https://pen.do/knowledgebase_tags/units/)
- [Archive](https://pen.do/knowledgebase_tags/archive/)
- [delete](https://pen.do/knowledgebase_tags/delete/)
- [edit unit](https://pen.do/knowledgebase_tags/edit-unit/)
- [archiving](https://pen.do/knowledgebase_tags/archiving/)
- [deleting](https://pen.do/knowledgebase_tags/deleting/)
- [Unarchive](https://pen.do/knowledgebase_tags/unarchive/)
- [Attachments](https://pen.do/knowledgebase_tags/attachments/)
- [Leases](https://pen.do/knowledgebase_tags/leases/)
- [People](https://pen.do/knowledgebase_tags/people/)
- [Add a Lease](https://pen.do/knowledgebase_tags/add-a-lease/)
- [Leased](https://pen.do/knowledgebase_tags/leased/)
- [Vacant](https://pen.do/knowledgebase_tags/vacant/)
- [Lease Details](https://pen.do/knowledgebase_tags/lease-details/)
- [active lease](https://pen.do/knowledgebase_tags/active-lease/)
- [expired](https://pen.do/knowledgebase_tags/expired/)
- [expiring](https://pen.do/knowledgebase_tags/expiring/)
- [terminate](https://pen.do/knowledgebase_tags/terminate/)
- [terminate lease](https://pen.do/knowledgebase_tags/terminate-lease/)
- [terminating](https://pen.do/knowledgebase_tags/terminating/)
- [Monthly Amount](https://pen.do/knowledgebase_tags/monthly-amount/)
- [Monthly Rent](https://pen.do/knowledgebase_tags/monthly-rent/)
- [Rent](https://pen.do/knowledgebase_tags/rent/)
- [Rent Increase](https://pen.do/knowledgebase_tags/rent-increase/)
- [round down](https://pen.do/knowledgebase_tags/round-down/)
- [Add a Tenant](https://pen.do/knowledgebase_tags/add-a-tenant/)
- [Applicant](https://pen.do/knowledgebase_tags/applicant/)
- [Building Manager](https://pen.do/knowledgebase_tags/building-manager/)
- [Lead](https://pen.do/knowledgebase_tags/lead/)
- [Owner](https://pen.do/knowledgebase_tags/owner/)
- [Tenants](https://pen.do/knowledgebase_tags/tenants/)
- [Applicants](https://pen.do/knowledgebase_tags/applicants/)
- [Leads](https://pen.do/knowledgebase_tags/leads/)
- [online rental application](https://pen.do/knowledgebase_tags/online-rental-application/)
- [Rental Application](https://pen.do/knowledgebase_tags/rental-application/)
- [Add Transactions](https://pen.do/knowledgebase_tags/add-transactions/)
- [Expenses](https://pen.do/knowledgebase_tags/expenses/)
- [income](https://pen.do/knowledgebase_tags/income/)
- [Transactions](https://pen.do/knowledgebase_tags/transactions/)
- [Backdated Transactions](https://pen.do/knowledgebase_tags/backdated-transactions/)
- [Payments](https://pen.do/knowledgebase_tags/payments/)
- [Recurring Transactions](https://pen.do/knowledgebase_tags/recurring-transactions/)
- [Paid](https://pen.do/knowledgebase_tags/paid/)
- [Payment Status](https://pen.do/knowledgebase_tags/payment-status/)
- [Performance](https://pen.do/knowledgebase_tags/performance/)
- [Unpaid](https://pen.do/knowledgebase_tags/unpaid/)
- [time frame](https://pen.do/knowledgebase_tags/time-frame/)
- [Time Period](https://pen.do/knowledgebase_tags/time-period/)
- [Invoices](https://pen.do/knowledgebase_tags/invoices/)
- [Payment Receipts](https://pen.do/knowledgebase_tags/payment-receipts/)
- [receipts](https://pen.do/knowledgebase_tags/receipts/)
- [CSV](https://pen.do/knowledgebase_tags/csv/)
- [download](https://pen.do/knowledgebase_tags/download/)
- [Export](https://pen.do/knowledgebase_tags/export/)
- [Key Stats](https://pen.do/knowledgebase_tags/key-stats/)
- [Leasing Status](https://pen.do/knowledgebase_tags/leasing-status/)
- [Tenancy](https://pen.do/knowledgebase_tags/tenancy/)
- [Financial Statement](https://pen.do/knowledgebase_tags/financial-statement/)
- [Reports](https://pen.do/knowledgebase_tags/reports/)
- [Tax Report](https://pen.do/knowledgebase_tags/tax-report/)
- [performance stats](https://pen.do/knowledgebase_tags/performance-stats/)
- [Account Information](https://pen.do/knowledgebase_tags/account-information/)
- [Profile](https://pen.do/knowledgebase_tags/profile/)
- [Settings](https://pen.do/knowledgebase_tags/settings/)
- [Communications](https://pen.do/knowledgebase_tags/communications/)
- [Email Signature](https://pen.do/knowledgebase_tags/email-signature/)
- [Tenant Communications](https://pen.do/knowledgebase_tags/tenant-communications/)
- [Multitenancy](https://pen.do/knowledgebase_tags/multitenancy/)
- [Roommates](https://pen.do/knowledgebase_tags/roommates/)
- [Listing Website](https://pen.do/knowledgebase_tags/listing-website/)
- [Prospective Tenants](https://pen.do/knowledgebase_tags/prospective-tenants/)
- [Rental Listing Website](https://pen.do/knowledgebase_tags/rental-listing-website/)
- [legal entity application](https://pen.do/knowledgebase_tags/legal-entity-application/)
- [merchant account](https://pen.do/knowledgebase_tags/merchant-account/)
- [PendoPay](https://pen.do/knowledgebase_tags/pendopay/)
- [payee](https://pen.do/knowledgebase_tags/payee/)
- [tenant](https://pen.do/knowledgebase_tags/tenant/)
- [collect payment](https://pen.do/knowledgebase_tags/collect-payment/)
- [Transaction Fee](https://pen.do/knowledgebase_tags/transaction-fee/)
- [Payment History](https://pen.do/knowledgebase_tags/payment-history/)
- [Payment Method](https://pen.do/knowledgebase_tags/payment-method/)
- [Refund](https://pen.do/knowledgebase_tags/refund/)
- [digital lease agreement](https://pen.do/knowledgebase_tags/digital-lease-agreement/)
- [e-signature](https://pen.do/knowledgebase_tags/e-signature/)
- [lease](https://pen.do/knowledgebase_tags/lease/)
- [Tenant Screening](https://pen.do/knowledgebase_tags/tenant-screening/)
- [cancel](https://pen.do/knowledgebase_tags/cancel/)
- [cancel account](https://pen.do/knowledgebase_tags/cancel-account/)
- [cancel pendo](https://pen.do/knowledgebase_tags/cancel-pendo/)
- [delete account](https://pen.do/knowledgebase_tags/delete-account/)
- [delete pendo](https://pen.do/knowledgebase_tags/delete-pendo/)
- [Certn](https://pen.do/knowledgebase_tags/certn/)
- [Credit Report](https://pen.do/knowledgebase_tags/credit-report/)
- [Equifax](https://pen.do/knowledgebase_tags/equifax/)
- [Editing property](https://pen.do/knowledgebase_tags/editing-property/)
- [Inspection report](https://pen.do/knowledgebase_tags/inspection-report/)
- [Reconcile payments](https://pen.do/knowledgebase_tags/reconcile-payments/)
- [Logo](https://pen.do/knowledgebase_tags/logo/)
- [Monthly payments](https://pen.do/knowledgebase_tags/monthly-payments/)
- [one time payments](https://pen.do/knowledgebase_tags/one-time-payments/)
- [recurring payments](https://pen.do/knowledgebase_tags/recurring-payments/)
- [Lease expiry](https://pen.do/knowledgebase_tags/lease-expiry/)
- [Overdue Rent](https://pen.do/knowledgebase_tags/overdue-rent/)
- [Vacancy](https://pen.do/knowledgebase_tags/vacancy/)
- [Rent Roll](https://pen.do/knowledgebase_tags/rent-roll/)
- [Property](https://pen.do/knowledgebase_tags/property/)
- [Tenancy Stats](https://pen.do/knowledgebase_tags/tenancy-stats/)
- [Users](https://pen.do/knowledgebase_tags/users/)
- [edit user](https://pen.do/knowledgebase_tags/edit-user/)
- [delete user](https://pen.do/knowledgebase_tags/delete-user/)
- [Interest calculator](https://pen.do/knowledgebase_tags/interest-calculator/)
- [receipt](https://pen.do/knowledgebase_tags/receipt/)
- [User Permissions](https://pen.do/knowledgebase_tags/user-permissions/)
- [Rental Listing Dashboard (Landlord View)](https://pen.do/knowledgebase_tags/rental-listing-dashboard-landlord-view/)
- [LLBC Lease](https://pen.do/knowledgebase_tags/llbc-lease/)
- [issues](https://pen.do/knowledgebase_tags/issues/)
- [submit issues](https://pen.do/knowledgebase_tags/submit-issues/)
- [tenant submit issues](https://pen.do/knowledgebase_tags/tenant-submit-issues/)
- [tenant insurance](https://pen.do/knowledgebase_tags/tenant-insurance/)
- [Pictures](https://pen.do/knowledgebase_tags/pictures/)
- [Report](https://pen.do/knowledgebase_tags/report/)
- [Addendum](https://pen.do/knowledgebase_tags/addendum/)
- [Activate Tracker](https://pen.do/knowledgebase_tags/activate-tracker/)
- [delete pendopay](https://pen.do/knowledgebase_tags/delete-pendopay/)
- [Custom application](https://pen.do/knowledgebase_tags/custom-application/)
- [unarchive unit](https://pen.do/knowledgebase_tags/unarchive-unit/)
- [Add document](https://pen.do/knowledgebase_tags/add-document/)
- [Delete document](https://pen.do/knowledgebase_tags/delete-document/)
- [Document](https://pen.do/knowledgebase_tags/document/)
- [Download document folder](https://pen.do/knowledgebase_tags/download-document-folder/)
- [Rename document](https://pen.do/knowledgebase_tags/rename-document/)
- [document permissions](https://pen.do/knowledgebase_tags/document-permissions/)
- [view documents](https://pen.do/knowledgebase_tags/view-documents/)
- [Form K](https://pen.do/knowledgebase_tags/form-k/)
- [Billing date](https://pen.do/knowledgebase_tags/billing-date/)
- [Fees](https://pen.do/knowledgebase_tags/fees/)
- [Application](https://pen.do/knowledgebase_tags/application/)
- [Reject](https://pen.do/knowledgebase_tags/reject/)
- [download inspection](https://pen.do/knowledgebase_tags/download-inspection/)
- [print inspection](https://pen.do/knowledgebase_tags/print-inspection/)
- [Add Space](https://pen.do/knowledgebase_tags/add-space/)
- [No Show Tenants](https://pen.do/knowledgebase_tags/no-show-tenants/)
- [Custom questions](https://pen.do/knowledgebase_tags/custom-questions/)
- [create rent increase](https://pen.do/knowledgebase_tags/create-rent-increase/)
- [notify tenant rent increase](https://pen.do/knowledgebase_tags/notify-tenant-rent-increase/)
- [send rent increase](https://pen.do/knowledgebase_tags/send-rent-increase/)
- [downgrade](https://pen.do/knowledgebase_tags/downgrade/)
- [pay monthly](https://pen.do/knowledgebase_tags/pay-monthly/)
- [pay yearly](https://pen.do/knowledgebase_tags/pay-yearly/)
- [upgrade](https://pen.do/knowledgebase_tags/upgrade/)
- [Email notifications](https://pen.do/knowledgebase_tags/email-notifications/)