Pendo Support

What happens when I see a failed PendoPay payment?

What does it mean when a payment fails in PendoPay?

A PendoPay payment can fail for a few different reasons.  We’ll notify you whenever this happens, but we always suggest to periodically check your payments to make sure nothing is missed.

What can I do when a payment fails?

You are more than welcome to retry a failed payment, please check with your tenant to ensure funds are available in their account.  Clicking the Retry button will create a new payment that you’ll see as Pending. You can only retry a failed payment once.

Is there a fee associated with failed payments?

Yes, anytime a payment does not complete, there is a charge. You can collect this fee from your tenant by processing a one time payment.