Pendo Support

What happens when I see a failed PendoPay payment?

What does it mean when a payment fails in PendoPay?

A PendoPay payment can fail for a few different reasons. You will be able to see the reason for the failed payment. We’ll notify you whenever this happens, but we always suggest to periodically check your payments to make sure nothing is missed.

What can I do when a payment fails?

You are more than welcome to retry a failed payment, please check with your tenant to ensure funds are available in their account.  Clicking the Retry button will create a new payment that you’ll see as Pending. You can only retry a failed payment once.

Is there a fee associated with failed payments?

Yes, anytime a payment does not complete, there is a charge. You can collect this fee from your tenant by processing a one time payment.