Once a Tenant has been successfully set up on PendoPay and you have created either a one time or a recurring transaction for their next rental payment, the transaction will appear in two places:
1. Under the People card for that tenant
2. Under PendoPay
Upcoming transactions will appear under Scheduled. While in this status, the transaction can be edited or deleted.
When the payment is scheduled to process on the specified day, it will move to the Processing category. A few things to note:
1. The transaction cannot be edited or deleted.
2. It can take 5-7 business days for a transaction to move from the tenants bank account to a landlords bank account. Timelines are set by Bank of Montreal who is Pendo’s payment processor and Pendo has no control over the timeline or any delays outside of our system. Payments are not processed on weekends or statutory holidays.
3. The landlord & tenant will be notified if a payment cannot be withdrawn. A fee for NSF or incomplete payments will be charged to the Landlord/PM Company who may ask to be reimbursed by the tenant.
