Applications
- How do I add custom questions to an application?
- How do I reject a tenancy application?
- Applicant Comparison Report
- Can I add in custom questions in an application?
- How does a lead/applicant complete a tenancy application?
- How do I send a Commercial Lease Application?
- Can I add more than one applicant to a tenancy application?
- How do I use Pendo’s Online Rental Application?
Payments
- How do I add/refund a deposit?
- How do I add interest to a deposit?
- How do I reconcile rental payments?
- Why aren’t some of my Transactions included in Reports?
- How do I export my Transactions?
- How do Recurring Transactions work?
- Paid vs. Unpaid Transactions
- How do I view Payments or Reports from a different time period?
- How do I send a Transaction Receipt/Invoice?
- How do I add Income or Expenses?
Tenant Experience
- What does a tenancy screening request look like?
- What does a Issue Tracker status update look like?
- What does a tenant insurance reminder look like?
- What does the tenant invitation for the Issue Tracker look like?
- Does Pendo offer a tenant platform?
- How does a lead/applicant complete a tenancy application?
- How does an Applicant complete a lease application?
- How does a tenant sign up for PendoPay?
- How does a tenant receive a copy of the Move In/Out Inspection Report?
Lease Management
- How do I download a copy of a lease?
- How do I create & send a rent increase
- How do I terminate a lease?
- How do I create an addendum to an existing lease?
- How to view a summary of all my leases
- How do I send a Pet Agreement?
- How do I send a welcome email to my tenant(s)?
- How do I upload a signed copy of a lease?
- Can I have multiple tenants on one lease?
- What does a Pendo digital lease look like?
- How do I create a Digital Lease Agreement in Pendo?
- How do I send a Rent Increase?
- What if I have more than one Tenant in a Property? i.e. Roommates?
- How do I add a Residential Lease?
- How do I view Lease details, edit, or delete a Lease?
- What are the different lease statuses?
Property and Unit Management
- How do I send a tenant a disclosure form? (BC only)
- How do I unarchive a unit?
- How do I archive or delete a unit?
- What types of Properties can I add?
- How do I upload photos of a unit?
- How do I send an owner a disclosure form? (BC only)
- How do I download a report of all my properties?
- How do I edit my property details?
- What if I have more than one Tenant in a Property? i.e. Roommates?
- How do I change a Property’s Monthly Rent amount?
- How do I add a Property?
- How to add a Tenant to a Property so it’s ‘Leased’ instead of ‘Vacant’?
- How do I add a Unit?
- What’s the difference between Deleting and Archiving a Property/Unit?
- How do I edit the unit details?
- How do I archive or delete a Property?
- What’s the difference between a Property and a Unit?
Property Details
- What types of Properties can I add?
- How do I upload photos of a unit?
- How do I download a report of all my properties?
- How do I edit my property details?
- What if I have more than one Tenant in a Property? i.e. Roommates?
- How do I change a Property’s Monthly Rent amount?
- How do I add a Property?
- How do I archive or delete a Property?
- How do I edit the unit details?
- What’s the difference between Deleting and Archiving a Property/Unit?
- How to add a Tenant to a Property so it’s ‘Leased’ instead of ‘Vacant’?
- What’s the difference between a Property and a Unit?
Banking
No documents in this category.
Issue Trackers
- What is an Issue Tracker?
- How do I activate the Issue Tracker feature?
- How do I invite new tenants to the Issue Tracker?
- How do I archive/delete an issue?
- How do I unarchive an issue?
- What does the tenant invitation for the Issue Tracker look like?
- How do I review an Issue from my tenant?
- Issue Tracker [Tenant FAQ]
- Building Maintenance + Servicing Tracker
- Annual Unit Inspections
Mobile App
- Can I do an inspection without a tenant present?
- How do I download a copy of my inspection report?
- My property/unit isn’t listed in the app?
- My room to inspect is not listed in the app
- How does a tenant receive a copy of the Move In/Out Inspection Report?
- How do I edit/archive/delete an inspection report?
- How do I download the Move in/out Inspection App?
- How do I create a mobile Inspection Report?
- Can I add a Property/Units/People directly in the mobile app?
- Why can’t I sign my Report?
- Where can I find a copy of an Inpsection Report?
- Can I use the mobile app in offline mode?
- What does the inspection report look like?
- What is the Move in/out Inspection App?
PendoPay
- How do I update my Deposit and/or Fee bank accounts?
- How do I change who pays the transaction fee?
- Property Management / Company PendoPay FAQ
- Owner PendoPay FAQ
- What payments can I process via PendoPay?
- How do I terminate a lease?
- How do I create a PendoPay transaction? [Property Management Company]
- My tenant is moving out, how do I stop the PendoPay transactions?
- How do I reconcile PendoPay payments?
- How does a tenant sign up for PendoPay?
- How do PendoPay tenants get notified that rent is due?
- How long does a PendoPay transaction take to process?
- How do I create a PendoPay transaction? [Landlord]
- How do I add a Tenant to PendoPay?
- What happens when I see a failed PendoPay payment?
- How do I set up multiple bank [payout] accounts in PendoPay?
- What happens to my PendoPay payments when I edit or delete a lease?
- What happens if I delete a tenant in PendoPay?
- What do the different PendoPay payment statuses mean?
- How do I change a tenant’s banking details in PendoPay?
- How can I see a Tenant’s PendoPay payment history?
- How do I set up my PendoPay account?
- How do I set up my tenant in PendoPay?
- Why can’t I create a recurring payment for the 1st of the month in PendoPay?
- How long does PendoPay take to process payments?
- How do I edit or delete upcoming PendoPay recurring payments?
- How much are PendoPay’s transaction fees?
- Tenant PendoPay FAQ
- Landlord PendoPay FAQ
- How do I collect rent payments with PendoPay?
- How do I cancel a PendoPay transaction?
- How do I change my PendoPay payout account banking details?
Rental Listing Service
- How does an applicant use the Rental Listing system?
- How do I activate the apply now feature on a rental listing?
- How do I upload photos of a unit?
- How do I view the Rental Listing Dashboard for all my properties?
- How do I make a rental listing inactive?
- How does Pendo’s Rental Listing service work?
- How do I create a Rental Listing Website for my Property?
Additional Features and FAQs
No documents in this category.
Financial Management
No documents in this category.
Lease Creation and Editing
No documents in this category.
Lease Termination and Addendums
No documents in this category.
Reports
- Applicant Comparison Report
- Rent Increase Report
- Unit Report
- Lease Expiry Report
- Overdue Rent Report
- Vacant unit Report
- Rent Roll Report
- PendoPay Report
- People Report
- Property Report
- How to view my Tenancy Stats
- How to view my financial Financial Statement
- How to view my Tenancy Stats
- How do I download a report of all my properties?
- Why aren’t some of my Transactions included in Reports?
Settings
- How do I turn on/off notifications?
- How do I upgrade my Pendo plan?
- How do I view my billing date?
- Do Pendo subscription plans include tax?
- How do I update my credit card on my subscription plan?
- How do I get a copy of my subscription receipt?
- User Roles & Permissions
- How do I add users to my Pendo account?
- How do I edit a users access?
- How do I delete a user from my Pendo account?
- How do I add my company logo?
- How do I delete my account?
- How do I change my Account Information?
- How is my Email Signature used?
Tenant Communications
No documents in this category.
Tenant Interaction and Issue Tracking
- What does a tenancy screening request look like?
- What is an Issue Tracker?
- How do I activate the Issue Tracker feature?
- How do I invite new tenants to the Issue Tracker?
- How do I archive/delete an issue?
- How do I unarchive an issue?
- What does a Issue Tracker status update look like?
- What does a tenant insurance reminder look like?
- What does the tenant invitation for the Issue Tracker look like?
- Does Pendo offer a tenant platform?
- How does a lead/applicant complete a tenancy application?
- How does an Applicant complete a lease application?
- How does a tenant sign up for PendoPay?
- How does a tenant receive a copy of the Move In/Out Inspection Report?
- Building Maintenance + Servicing Tracker
- How do I review an Issue from my tenant?
- Issue Tracker [Tenant FAQ]
- Annual Unit Inspections
Tenant Onboarding
No documents in this category.
