How do I cancel a PendoPay transaction?
Once a payment is in processing, it cannot be stopped. If the payment is still in Pending status, you can delete the payment up to twenty-four (24 ) hours day before it is to be processed.
To cancel a PendoPay transaction, locate the transaction:
If the delete button is visible, you can cancel the transaction:
If no delete option is visible, the transaction is in processing and cannot be cancelled.
Note: Tenants are sent three (3) upcoming payment email reminders prior to the withdrawal.