Hello there! Property management companies across Canada use Pendo to manage rental properties and, in some cases, to send owner payouts through PendoPay. This FAQ explains what that means for you as an owner and what to expect during setup.
Who is Pendo? #
Pendo Rentals is a property management platform operated by Kwok Technologies Inc. It is designed to help landlords and property managers handle day-to-day rental operations, including payments, leases, inspections, applications, and reporting.
Where are you located? #
Pendo’s office is in Vancouver, BC, Canada. The mailing address shown on the current site is:
#720 – 999 West Broadway
Vancouver, BC V5Z 1K5
Do I have to pay to use Pendo Rent? #
No. Owners do not pay a separate Pendo subscription fee directly. Pendo’s pricing is set up for landlords and property managers, and the subscription is typically handled by the property management company using the platform.
Does PendoPay cost me anything? #
Pendo places PendoPay fees on the landlord or property management side, not on owners receiving payouts. If your property management company has separate reimbursement arrangements with you, that would be handled between you and them rather than billed by Pendo directly.
What do I need to get set up on PendoPay? #
To complete setup, you will usually need:
- An email address to receive the setup invitation
- A digital copy of a void cheque or direct deposit form
- In some cases, any additional banking or identity details requested during setup
How do I get set up on PendoPay? #
Your property management company will send you an email invitation to complete your banking setup and accept the required terms online. It is important to enter your banking details carefully and double-check the account information before submitting. To help ensure you receive the invitation and any follow-up emails, add no-reply@pen.do to your safe senders list and check your junk folder if needed.
How does PendoPay work? #
If your property management company is using PendoPay for owner payouts, they will invite you by email to securely add your banking information. Your banking details are entered directly into the payment setup flow and are not fully exposed inside the property manager’s account; only redacted or partial bank details are displayed for reference.
I didn’t get the invitation to PendoPay. What do I do? #
First, check your junk or spam folder for an email from no-reply@pen.do. If you still do not see it, contact your property management company and ask them to resend the invitation.
How does PendoPay transfer funds? #
PendoPay is a secure pre-authorized debit / bank transfer system that is processed through third-party providers such as VoPay and banking partners. Payments are tracked from initiation to deposit, and processing happens on business days. Depending on bank processing times, first-time verification checks, weekends, or holidays, transfers may take several business days to fully clear and arrive. On your bank statement, the deposit may appear with a PendoPay or Kwok Tech / PendoPay description.
I am switching banks. How do I update my information? #
Please contact your property management company and provide your updated banking information. They can send you a new setup link so you can securely update your bank details in the system.
What type of security does Pendo use to protect fund transfers? #
Pendo uses bank-level security, and the payment processing is handled through third-party providers such as VoPay or banks. This means payment information is collected and processed through secure payment infrastructure rather than being handled manually.
Where can I read more about your terms of service and privacy policy? #
You can find Pendo’s terms, payment terms, and privacy-related legal information on the Legal section of the Pendo website.
Is there someone I can reach out to if I have more questions? #
Yes. You can contact Pendo at contact@pen.do. If you are already working with a property management company through Pendo, it also makes sense to contact them first for owner-specific payout questions.
