Pendo Support

Tenant FAQ

Hello there! Landlords all over the world have chosen the Pendo platform to manage their rental properties.

The Pendo platform is accessible to landlords only, request for information by you will be conducted via email and information will be securely stored in our system.   Depending on the features your landlord will use, you may receive an email from Pendo to apply for a rental application, sign a lease, purchase tenant insurance, or pay for your rent using our online payment system PendoPay.

Before you get started, let us introduce ourselves…

Who is Pendo?

Pendo Rental is a software product owned and run by Bazinga! Technologies Inc.  Bazinga! offers a range of software and services that focus on community management and communications. Bazinga! and Pendo were both established in 2012.

Where are you located?

Our Headquarters is located in Vancouver, BC Canada.   [Our mailing address is 419-1155 West Pender Street, Vancouver, BC.]

Do I have to pay to use Pendo Rent?

No, the subscription cost is charged directly to the Landlord.

Does PendoPay cost me anything?

If a landlord chooses to use PendoPay to process your rental payments, there is a charge of $1 per transaction as well as a $10 fee for any payments that do not successfully process due to incorrect account information provided, insufficient funds (NSF) or a stop payment.

Your landlord may speak to you about reimbursement for these costs if they occur.

How do I complete rental paperwork?

All of our forms are digital, so you must provide your landlord with a valid email address.  Documentation will be sent to you by your landlord to review and or sign online.  Once signed, you can download a copy for your records.

Add no-reply@pen.do to your Safe Senders list in your email program so important emails from Pendo arrive safely in your Inbox.  Don’t forget to check your junk folder if you don’t receive emails from Pendo.

How does the tenant screening work?

If your landlord chooses to run a Softcheck or full credit report on your application, you will be required to provide your date of birth and Social Insurance/Security number.  A copy of the report will be sent to your Landlord upon completion.

How do I purchase tenant insurance?

Pendo offers insurance via LEO (BFL Canada) to tenants residing in the Canadian provinces of BC & Alberta.  Do not live in these regions? We have new insurance options in your area coming soon!

Do I receive rent reminders and receipts for paid rent?

Yes! Rent reminders and receipts will be issued via email.


How is PendoPay set up?

In order to withdraw funds from your account, bank account information needs to be inputted into Pendo.  Your landlord will send a link via email for you to set up your banking information directly into PendoPay. The banking details you provide are not passed along to your landlord as you have entered them.  Only partial bank account numbers are displayed in the Pendo account under your tenant information.

How does PendoPay transfer funds?

Pendo uses Bank of Montreal as our payment processor. Once the landlord has set up the payments in PendoPay, our system will process the transactions according to your rent schedule. The transactions are approved through our system and the bank receives an encrypted file stating that the funds can be withdrawn from your bank account. The funds are then processed (up to two days) and sent to a Pendo trust account. Once the funds are successfully deposited, our system sends out another encrypted file to our bank to have the funds withdrawn (minus the $1 processing fee) and transfers directly into your landlord’s account (up to two days). Your landlord is notified by the PendoPay system when the funds have been deposited.

What happens if funds are not in my account when the payment is processed?

If you do not have insufficient funds at the time that Pendo processes the withdrawal, the payment will be flagged in the PendoPay system.  An email notification will be sent to you and your landlord that the payment failed.  Your landlord will reach out to you to attempt to collect your rent again through PendoPay or via other payment methods. A $10 fee is charged to your landlord for non-sufficient funds (NSF) (or stopped payments or if you entered your bank account information incorrectly).  Your landlord may contact you to be reimbursed for this fee.

How do I avoid NSFs?

Please ensure that your rent payment due on the 1st should be in your account prior to the 1st, rather than later in the day on the 1st. PendoPay starts the payment transfer process very early in the morning. PendoPay also sends out email reminders when your rent is due.

I am switching banks. How do I update my information?

Please contact your landlord with the new information and they can send you a link via email for you to update your bank account details in our system.

What type of security does Pendo use to protect the transferring of funds?

Pendo uses bank grade encryption and has insurance to cover fraudulent transactions.

Where can I read more about your terms of service and privacy policy?

You can view these documents on our website under Legal.

Is there someone I can reach out to if I have more questions?

Yes, please send us an email – contact@pen.do.