Pendo Support

Tenant FAQ

Hello there! Landlords all over the world have chosen the Pendo platform to manage their rental properties.

While Pendo is primarily used by landlords, tenants will be required to verify their information, bank account details (for PendoPay, our automated payment system that uses Direct Bank Transfers [EFT] to process rent and deposit payments), complete tenant screening applications (if applicable), review + sign lease applications, and sign move in/out inspections.  We will also send rent notifications, rent increases, payment reminders and payment notifications all by email.

Before you get started, let us introduce ourselves…

Who is Pendo?

Pendo Rental is a software product owned and run by Bazinga! Technologies Inc.  Bazinga! offers a range of software and services that focus on community management and communications. Bazinga! and Pendo were both established in 2012.

Where are you located?

Our Headquarters is located in Vancouver, BC Canada.   [Our mailing address is 419-1155 West Pender Street, Vancouver, BC.]

Does Pendo cost me anything?

Pendo charges a subscription fee to the landlord. If a landlord chooses to use PendoPay, we charge a $1 per transaction fee associated with each PendoPay payment which can be payable by either the landlord or yourself. Your landlord will communicate whether the payment will be covered by themselves or defer it to you.

How is PendoPay set up?

In order to withdraw funds from your account, bank account information needs to be inputted into Pendo.  Your landlord will send a link via email for you to set up your banking information directly into PendoPay.

How does PendoPay transfer funds?

Pendo uses Bank of Montreal as our payment processor. Once the landlord has set up the payments in PendoPay, our system will process the transactions according to your rent schedule. The transactions are approved through our system and the bank receives an encrypted file stating that the funds can be withdrawn from your bank account. The funds are then processed (up to two days) and sent to a Pendo trust account. Once the funds are successfully deposited, our system sends out another encrypted file to our bank to have the funds withdrawn (minus the $1 processing fee) and transfers directly into your landlord’s account (up to two days). Your landlord is notified by the PendoPay system when the funds have been deposited.

What happens if funds are not in my account when the payment is processed?

If you stop payment or have insufficient funds, the payment will be flagged in the PendoPay system and the landlord will be notified and will reach out to you to collect your rent through PendoPay or through other payment methods. A $5 fee is charged for non-sufficient funds (NSF) or stopped payment. Please note that this is separate from any fees your bank may charge.

How do I avoid NSFs?

Please ensure that your rent payment due on the 1st should be in your account prior to the 1st, rather than later in the day on the 1st. PendoPay starts the payment transfer process very early in the morning. PendoPay also sends out email reminders when your rent is due.

I am switching banks. How do I update my information?

Please contact your landlord with the new information and they can update the account for you.

What type of security does Pendo use to protect the transferring of funds?

Pendo uses bank grade encryption and has insurance to cover fraudulent transactions.

Where can I read more about your terms of service and privacy policy?

You can view these documents on our website under Legal.

Is there someone I can reach out to if I have more questions?

Yes, please send us an email – contact@pen.do.