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Property Details

12
  • What’s the difference between a Property and a Unit?
  • How do I download a report of all my properties?
  • What types of Properties can I add?
  • How do I upload photos of a unit?
  • How do I edit my property details?
  • What if I have more than one Tenant in a Property? i.e. Roommates?
  • How do I change a Property’s Monthly Rent amount?
  • How to add a Tenant to a Property so it’s ‘Leased’ instead of ‘Vacant’?
  • What’s the difference between Deleting and Archiving a Property/Unit?
  • How do I edit the unit details?
  • How do I archive or delete a Property?
  • How do I add a Property?
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Getting Started

9
  • How do I change my Account Information?
  • Tenant Screening with Pendo
  • How do I add Income or Expenses?
  • How do I use Pendo’s Online Rental Application?
  • How do I add a Tenant?
  • How do I add a Residential Lease?
  • How do I edit the unit details?
  • How do I add a Unit?
  • How do I add a Property?
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Property and Unit Management

2
  • How do I send an owner a disclosure form? (BC only)
  • How do I send a tenant a disclosure form? (BC only)
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Tenant Experience

10
  • Does Pendo offer a tenant platform?
  • How does a lead/applicant complete a tenancy application?
  • What does a tenancy screening request look like?
  • How your rent amount is calculated
  • How does a tenant receive a copy of the Move In/Out Inspection Report?
  • What does a tenant insurance reminder look like?
  • What does a Issue Tracker status update look like?
  • How does a tenant sign up for PendoPay?
  • What does the tenant invitation for the Issue Tracker look like?
  • How does an Applicant complete a lease application?
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Unit Details

3
  • How do I archive or delete a unit?
  • How do I unarchive a unit?
  • How do I add a Unit?
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Lease Management

17
  • What does a Pendo digital lease look like?
  • How do I upload a signed copy of a lease?
  • How do I send a welcome email to my tenant(s)?
  • How do I send a Pet Agreement?
  • How to view a summary of all my leases
  • How do I terminate a lease?
  • How do I download a copy of a lease?
  • How your rent amount is calculated
  • Can I have multiple tenants on one lease?
  • How do I create & send a rent increase
  • How do I create an addendum to an existing lease?
  • How do I create a Digital Lease Agreement in Pendo?
  • What if I have more than one Tenant in a Property? i.e. Roommates?
  • How do I send a Rent Increase?
  • What are the different lease statuses?
  • How do I view Lease details, edit, or delete a Lease?
  • How do I add a Residential Lease?
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People

3
  • How do I edit or archive a Tenant?
  • How do I add a Tenant?
  • How to add a Tenant to a Property so it’s ‘Leased’ instead of ‘Vacant’?
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Applications

8
  • Can I add more than one applicant to a tenancy application?
  • How do I send a Commercial Lease Application?
  • How does a lead/applicant complete a tenancy application?
  • Applicant Comparison Report
  • How do I add custom questions to an application?
  • How do I reject a tenancy application?
  • Can I add in custom questions in an application?
  • How do I use Pendo’s Online Rental Application?
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Documents and Forms

4
  • Where is the Trash Bin?
  • Where do I view documents?
  • What are the view/edit permission options for documents?
  • Where can I upload documents?
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Payments

10
  • How do I add/refund a deposit?
  • How do I add interest to a deposit?
  • How do I reconcile rental payments?
  • Why aren’t some of my Transactions included in Reports?
  • How do I export my Transactions?
  • How do I send a Transaction Receipt/Invoice?
  • How do I view Payments or Reports from a different time period?
  • Paid vs. Unpaid Transactions
  • How do Recurring Transactions work?
  • How do I add Income or Expenses?
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Performance

3
  • How do I download my Financial Report?
  • How do I read my Financial Report?
  • What are the Key Statistics on Performance page?
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Reports

15
  • How do I download a report of all my properties?
  • PendoPay Report
  • People Report
  • How to view my financial Financial Statement
  • Unit Report
  • Applicant Comparison Report
  • How to view my Tenancy Stats
  • Rent Increase Report
  • How to view my Tenancy Stats
  • Property Report
  • Rent Roll Report
  • Vacant unit Report
  • Overdue Rent Report
  • Lease Expiry Report
  • Why aren’t some of my Transactions included in Reports?
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Settings

14
  • How do I update my credit card on my subscription plan?
  • Do Pendo subscription plans include tax?
  • How do I turn on/off notifications?
  • How do I upgrade my Pendo plan?
  • How do I view my billing date?
  • User Roles & Permissions
  • How do I get a copy of my subscription receipt?
  • How do I delete a user from my Pendo account?
  • How do I edit a users access?
  • How do I add users to my Pendo account?
  • How do I add my company logo?
  • How do I delete my account?
  • How is my Email Signature used?
  • How do I change my Account Information?
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Rental Listing Service

7
  • How does an applicant use the Rental Listing system?
  • How does Pendo’s Rental Listing service work?
  • How do I activate the apply now feature on a rental listing?
  • How do I make a rental listing inactive?
  • How do I upload photos of a unit?
  • How do I view the Rental Listing Dashboard for all my properties?
  • How do I create a Rental Listing Website for my Property?
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PendoPay

32
  • How do I change my PendoPay payout account banking details?
  • What do the different PendoPay payment statuses mean?
  • What happens when I see a failed PendoPay payment?
  • What happens if I delete a tenant in PendoPay?
  • How do I add a Tenant to PendoPay?
  • How long does a PendoPay transaction take to process?
  • How do PendoPay tenants get notified that rent is due?
  • How do I reconcile PendoPay payments?
  • How do I terminate a lease?
  • Owner PendoPay FAQ
  • How do I change who pays the transaction fee?
  • How do I update my Deposit and/or Fee bank accounts?
  • How long does PendoPay take to process payments?
  • Landlord PendoPay FAQ
  • Why can’t I create a recurring payment for the 1st of the month in PendoPay?
  • What happens to my PendoPay payments when I edit or delete a lease?
  • How do I set up multiple bank [payout] accounts in PendoPay?
  • How do I edit or delete upcoming PendoPay recurring payments?
  • Property Management / Company PendoPay FAQ
  • Tenant PendoPay FAQ
  • How do I create a PendoPay transaction? [Property Management Company]
  • How does a tenant sign up for PendoPay?
  • What payments can I process via PendoPay?
  • My tenant is moving out, how do I stop the PendoPay transactions?
  • How do I create a PendoPay transaction? [Landlord]
  • How do I cancel a PendoPay transaction?
  • How do I change a tenant’s banking details in PendoPay?
  • How can I see a Tenant’s PendoPay payment history?
  • How much are PendoPay’s transaction fees?
  • How do I collect rent payments with PendoPay?
  • How do I set up my tenant in PendoPay?
  • How do I set up my PendoPay account?
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Mobile App

14
  • What is the Move in/out Inspection App?
  • How do I download the Move in/out Inspection App?
  • Why can’t I sign my Report?
  • Where can I find a copy of an Inpsection Report?
  • Can I use the mobile app in offline mode?
  • What does the inspection report look like?
  • How do I edit/archive/delete an inspection report?
  • How does a tenant receive a copy of the Move In/Out Inspection Report?
  • Can I add a Property/Units/People directly in the mobile app?
  • My property/unit isn’t listed in the app?
  • Can I do an inspection without a tenant present?
  • My room to inspect is not listed in the app
  • How do I download a copy of my inspection report?
  • How do I create a mobile Inspection Report?
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Tenant Screening

7
  • How do I get a copy of a receipt for a tenant screening?
  • How do I order a Tenant Screen or Credit Report?
  • What does a tenancy screening request look like?
  • How does a tenant complete a request for a screen/credit report?
  • Sample Softcheck Report
  • Sample Credit Report
  • Tenant Screening with Pendo
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Issue Trackers

10
  • How do I review an Issue from my tenant?
  • Issue Tracker [Tenant FAQ]
  • Building Maintenance + Servicing Tracker
  • Annual Unit Inspections
  • How do I invite new tenants to the Issue Tracker?
  • How do I archive/delete an issue?
  • How do I unarchive an issue?
  • What is an Issue Tracker?
  • How do I activate the Issue Tracker feature?
  • What does the tenant invitation for the Issue Tracker look like?
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Forms & Notices

3
  • How do I send a tenant a disclosure form? (BC only)
  • How do I send a Tenant Notice? (BC Only)
  • How do I send a Form K? (BC Only)
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Email Reminders

5
  • How do PendoPay tenants get notified that rent is due?
  • Tenant Email Notifications
  • Email Notifications
  • What does the rental listing email notification look like?
  • What does a tenant insurance reminder look like?
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Activity Feed

1
  • What is an Activity Feed?
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Tenant Insurance

2
  • What does a tenant insurance reminder look like?
  • Does Pendo offer home insurance?
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PendoPay

  • How do I change my PendoPay payout account banking details?
  • How do I cancel a PendoPay transaction?
  • How do I collect rent payments with PendoPay?
  • How do I set up my tenant in PendoPay?
  • How much are PendoPay’s transaction fees?
  • How do I edit or delete upcoming PendoPay recurring payments?
  • How long does PendoPay take to process payments?
  • How do I set up my PendoPay account?
  • How can I see a Tenant’s PendoPay payment history?
  • How do I change a tenant’s banking details in PendoPay?
  • What happens if I delete a tenant in PendoPay?
  • How do I add a Tenant to PendoPay?
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Rental Operations Readiness Scorecard

Rental Operations Readiness Scorecard • Pendo

Calculator
Tenant Insurance / Renters Insurance

Get a free quote from one of our insurance partners when you sign up.

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Home Insurance & Landlord Insurance

Get a free quote from one of our insurance partners when you sign up.

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Tenant screening, softcheck, credit reports

Pendo has two types of reports to suit both your budget and screening requirements.
certn&equifax

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Pencil
Move in/out inspection app

Generate a Condition Inspection Report as you walk through the rental with your new tenant.

  • Mark its condition
  • Capture photos
  • Add any notes
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FolderUser
Tenant onboarding and workflow management

Automate the most time-consuming steps so you can focus on choosing the right tenants.

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Advertise listings and collect applications

Easy to market your rental, attract great tenants, and stay organized every step of the way.

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Reports for cashflow, finance tracking, bookkeeping

Financial reports to solve your quarterly and year-end headaches.

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Powerful property management dashboard

Save time and have a clearer financial picture of your rental properties.

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Automatic rent collection2 with PendoPay™

Effortless automatic rent collection with secure pre-authorized debit transactions.

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