Pendo Support

How do I add a Tenant to PendoPay?

Ready to switch from chasing cheques and make the rent collection easy and painless?

Once you add a Tenant to PendoPay, the process will begin!

Click the Add to PendoPay button:

Choose who pays the $1 transaction fee (Landlord or Tenant) then click the Send button:


Our system will generate an email directly to your Tenant:

The PendoPay link will redirect to our Tenant FAQ which explains who Pendo is and what we do along with how PendoPay works.

The Get Started button will guide them through the process of adding their bank account information and signing the Pre Authorized Debit (PAD) form to allow us to withdraw funds from their account and deposit them into your payout account.

Please note: The Canadian Payment Association requires a ten day waiting period before you withdraw the first payment.  This requirement can be waived with the tenant’s permission.  Please ensure your tenant checks the box for the exception on the PAD form otherwise you cannot collect payment within ten days.