Applications
- How do I add custom questions to an application?
- How do I reject a tenancy application?
- Applicant Comparison Report
- Can I add in custom questions in an application?
- How does a lead/applicant complete a tenancy application?
- How do I send a Commercial Lease Application?
- Can I add more than one applicant to a tenancy application?
- How do I use Pendo’s Online Rental Application?
Payments
- How do I add/refund a deposit?
- How do I add interest to a deposit?
- How do I reconcile rental payments?
- Why aren’t some of my Transactions included in Reports?
- How do I export my Transactions?
- How do Recurring Transactions work?
- Paid vs. Unpaid Transactions
- How do I view Payments or Reports from a different time period?
- How do I send a Transaction Receipt/Invoice?
- How do I add Income or Expenses?
Tenant Experience
- What does a tenancy screening request look like?
- What does a Issue Tracker status update look like?
- What does a tenant insurance reminder look like?
- What does the tenant invitation for the Issue Tracker look like?
- Does Pendo offer a tenant platform?
- How does a lead/applicant complete a tenancy application?
- How does an Applicant complete a lease application?
- How does a tenant sign up for PendoPay?
- How does a tenant receive a copy of the Move In/Out Inspection Report?
Leases
- How do I download a copy of a lease?
- How do I create & send a rent increase
- How do I terminate a lease?
- How do I create an addendum to an existing lease?
- How to view a summary of all my leases
- How do I send a Pet Agreement?
- How do I send a welcome email to my tenant(s)?
- How do I upload a signed copy of a lease?
- Can I have multiple tenants on one lease?
- What does a Pendo digital lease look like?
- How do I create a Digital Lease Agreement in Pendo?
- How do I send a Rent Increase?
- What if I have more than one Tenant in a Property? i.e. Roommates?
- How do I add a Residential Lease?
- How do I view Lease details, edit, or delete a Lease?
- What are the different lease statuses?
Properties
- What types of Properties can I add?
- How do I upload photos of a unit?
- How do I download a report of all my properties?
- How do I edit my property details?
- What if I have more than one Tenant in a Property? i.e. Roommates?
- How do I change a Property’s Monthly Rent amount?
- How do I add a Property?
- How do I archive or delete a Property?
- How do I edit the unit details?
- What’s the difference between Deleting and Archiving a Property/Unit?
- How to add a Tenant to a Property so it’s ‘Leased’ instead of ‘Vacant’?
- What’s the difference between a Property and a Unit?
Banking
No documents in this category.
Mobile App
- Can I do an inspection without a tenant present?
- How do I download a copy of my inspection report?
- My property/unit isn’t listed in the app?
- My room to inspect is not listed in the app
- How does a tenant receive a copy of the Move In/Out Inspection Report?
- How do I edit/archive/delete an inspection report?
- How do I download the Move in/out Inspection App?
- How do I create a mobile Inspection Report?
- Can I add a Property/Units/People directly in the mobile app?
- Why can’t I sign my Report?
- Where can I find a copy of an Inpsection Report?
- Can I use the mobile app in offline mode?
- What does the inspection report look like?
- What is the Move in/out Inspection App?
PendoPay
- How do I update my Deposit and/or Fee bank accounts?
- How do I change who pays the transaction fee?
- Property Management / Company PendoPay FAQ
- Owner PendoPay FAQ
- What payments can I process via PendoPay?
- How do I terminate a lease?
- How do I create a PendoPay transaction? [Property Management Company]
- My tenant is moving out, how do I stop the PendoPay transactions?
- How do I reconcile PendoPay payments?
- How does a tenant sign up for PendoPay?
- How do PendoPay tenants get notified that rent is due?
- How long does a PendoPay transaction take to process?
- How do I create a PendoPay transaction? [Landlord]
- How do I add a Tenant to PendoPay?
- What happens when I see a failed PendoPay payment?
- How do I set up multiple bank [payout] accounts in PendoPay?
- What happens to my PendoPay payments when I edit or delete a lease?
- What happens if I delete a tenant in PendoPay?
- What do the different PendoPay payment statuses mean?
- How do I change a tenant’s banking details in PendoPay?
- How can I see a Tenant’s PendoPay payment history?
- How do I set up my PendoPay account?
- How do I set up my tenant in PendoPay?
- Why can’t I create a recurring payment for the 1st of the month in PendoPay?
- How long does PendoPay take to process payments?
- How do I edit or delete upcoming PendoPay recurring payments?
- How much are PendoPay’s transaction fees?
- Tenant PendoPay FAQ
- Landlord PendoPay FAQ
- How do I collect rent payments with PendoPay?
- How do I cancel a PendoPay transaction?
- How do I change my PendoPay payout account banking details?
Rental Listing Service
- How does an applicant use the Rental Listing system?
- How do I activate the apply now feature on a rental listing?
- How do I upload photos of a unit?
- How do I view the Rental Listing Dashboard for all my properties?
- How do I make a rental listing inactive?
- How does Pendo’s Rental Listing service work?
- How do I create a Rental Listing Website for my Property?
Trackers
- What is an Issue Tracker?
- How do I activate the Issue Tracker feature?
- How do I invite new tenants to the Issue Tracker?
- How do I archive/delete an issue?
- How do I unarchive an issue?
- What does the tenant invitation for the Issue Tracker look like?
- How do I review an Issue from my tenant?
- Issue Tracker [Tenant FAQ]
- Building Maintenance + Servicing Tracker
- Annual Unit Inspections
Reports
- Applicant Comparison Report
- Rent Increase Report
- Unit Report
- Lease Expiry Report
- Overdue Rent Report
- Vacant unit Report
- Rent Roll Report
- PendoPay Report
- People Report
- Property Report
- How to view my Tenancy Stats
- How to view my financial Financial Statement
- How to view my Tenancy Stats
- How do I download a report of all my properties?
- Why aren’t some of my Transactions included in Reports?
Settings
- How do I turn on/off notifications?
- How do I upgrade my Pendo plan?
- How do I view my billing date?
- Do Pendo subscription plans include tax?
- How do I update my credit card on my subscription plan?
- How do I get a copy of my subscription receipt?
- User Roles & Permissions
- How do I add users to my Pendo account?
- How do I edit a users access?
- How do I delete a user from my Pendo account?
- How do I add my company logo?
- How do I delete my account?
- How do I change my Account Information?
- How is my Email Signature used?
