Pendo Support
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How much are PendoPay’s transaction fees?
PendoPay is only available for Canadian Direct Debit payments right now.
PendoPay doesn’t charge any additional monthly subscription fees to your existing plan – Meaning, if you are currently on the free plan (1 door) then you will remain on the free plan; if you are currently on the $10/month plan you will stay on the $10/month plan. There is, however, a small fee ($1/transaction) associated with every PendoPay payment, payable by either you or the tenant. You can indicate that when setting up your tenant in PendoPay.
- If you choose the “Fees Paid By Landlord” option, you will see the full deposit paid by your tenant, and a separate expense transaction of $1 on your bank statement.
- If you choose the “Fees Paid By Tenant” option, your tenant will see the full withdrawal amount, and a separate expense transaction of $1 on their bank statement.