Pendo Support

How much are PendoPay’s transaction fees?

PendoPay is only available for Canadian Direct Debit payments right now.

PendoPay doesn’t charge any additional monthly subscription fees to your existing plan – Meaning, if you are currently on the free plan (1 door) then you will remain on the free plan; if you are currently on the $10/month plan you will stay on the $10/month plan. There is, however, a small fee ($1/transaction) associated with every PendoPay payment, payable by either you or the tenant. You can indicate that when setting up your tenant in PendoPay.

  • If you choose the “Fees Paid By Landlord” option, you will see the full deposit paid by your tenant, and a separate expense transaction of $1 on your bank statement.
  • If you choose the “Fees Paid By Tenant” option, your tenant will see the full withdrawal amount, and a separate expense transaction of $1 on their bank statement.