Once a tenant has been successfully set up on PendoPay and you have created either a one-time or recurring transaction for their next rental payment, the transaction will appear in two places:
- Under the People card for that tenant
- Under Payment > PendoPay
Upcoming transactions will appear under the Scheduled section. While a payment is in this status, it can still be edited or deleted.
When the payment reaches its scheduled processing date, it will move to the Processing category. A few things to note:
- The transaction can no longer be edited or deleted.
- Once a payment is in Processing, it typically takes 4–6 business days for funds to move from the tenant’s bank account to the landlord’s bank account. Keep in mind that weekends and statutory holidays do not count as business days, so the total calendar time may appear longer depending on when the payment processes. Payments are processed on business days only, not on weekends or statutory holidays. These timeframes are determined by the banking system and financial institutions — they are outside Pendo’s control.
- If a payment cannot be withdrawn, both the landlord and the tenant will be notified. Returned or incomplete payments, such as NSF, may result in a fee charged to the landlord or property management company, who may then choose to seek reimbursement from the tenant separately. The failed-payment fee is $20 per failed transaction.
