Email Notifications

Pendo strives to keep you informed on the activity of your portfolio.  Our automated email system sends out the following email communications to you and your team*:

Reminders

• Fixed lease term expiration warning
• 30 day reminder for maintenance & servicing (Apartment Complex only)

Notifications

• Lease to be signed by yourself
• Account is locked due to non payment
• Tenant email provided bounced
• Application is pending approval/rejection
• Application, lease, lease amendment, Form K (BC only) or pet agreement are signed/or executed signed
• PendoPay verify bank account details
• PendoPay Payout Account set up
• PendoPay payment received
• PendoPay payment deleted from system
• Tenant has submitted a issue request
• PendoPay failed payment transaction
• Credit card expiration warning
• Account is deleted
• Accountant – Financial Reports

Receipts

• Pendo Subscription
• Certn Tenant Screen
• Rent Paid
• Deposit Paid
• Deposit Refunded
• PendoPay processing Fee invoice
• Incomplete Payment/NSF Fee Paid

*Communications sent out depend on role permissions