Pendo Support

What do the different payment statuses mean?

When looking at your PendoPay dashboard, you may see three different statuses [Pending, Scheduled + Completed] depending on what stage the payment is in.

  • Pending – Current payments that in processing but not yet completed
  • Scheduled – Future payments to be processed.
  • Completed – Past payments that have successfully processed.  Completed PendoPay payments are automatically added to your Transactions list within the Payments and Performance pages.
  • Failed – Payments that were not successfully processed by the bank.  You will have an opportunity to process the transaction again or delete it and collect funds outside of the PendoPay system.

What happens when I see a failed payment?