Pendo Support

What do the different PendoPay payment statuses mean?

When looking at your PendoPay dashboard, you may see four different statuses:

  1. Scheduled – Payments occurring in the future
  2. Processing – Payments that are in transit from the Tenant account to Landlord account.
  3. Sent – Payments that have completed processing.
  4. Failed – Incomplete payments that did not process due to insufficient funds (NSF), stopped payment, invalid banking information or closed bank account.

What happens when I see a failed payment?