Pendo Support

Issue Tracker [Tenant FAQ]

Landlords + Property Managers can utilize Pendo’s Issue Tracker feature to allow tenants to submit issues in their homes.

If you have received an invitation to use the Issue Tracker submission form, you can follow the steps in the email to use the system:

1. Simply bookmark our Tenant page: and provide information about your issue. Include a specific subject and full description of the issue. Attach a picture if necessary. Indicate whether the issue is an emergency (we highly recommending calling your landlord or after hours emergency line if you need an immediate response). Click Submit Issue when finished.

2. You will receive an email confirmation that the information has been emailed to your Landlord/Property Manager.

Frequently Asked Questions

  • I lost my Tenant ID # – what do I do? – You can contact your landlord or contact Pendo via Live Chat
  • I haven’t heard back from my Landlord/Property Management company, can I call Pendo for a status update? No, Pendo cannot answer any rental related questions on your Landlord/PM company behalf. We can only answer any software related questions.