Once PendoPay is set up for a tenant, you can choose whether the landlord pays the transaction fee or whether the fee is passed on to the tenant. PendoPay transactions are $2.50-$3.00 per transaction and landlords can choose to cover the fee or pass it along.
If you want to change who pays the fee, go to the tenant’s profile and click Change on the PendoPay card.
Then click the Fees Paid By section and select the other payee.
Click Done to save the change.
Note: This update applies to the next PendoPay payment. It does not affect payments that are already in processing. Pendo’s public PendoPay page also makes clear that payments are tracked by status from submission through deposit, so once a payment is already underway, this type of change would not apply retroactively.
