How do I order a Tenant Screen and Credit Report?
Every screen requires an applicant’s approval. If you use Pendo’s digital application, the authorization is stated on the form and the tenant signs off. If you choose to not send an application or use a hard copy of your own form, Pendo will ask the applicant for authorization via email.
A Softcheck or Credit Report by Equifax can be ordered multiple ways:
- Property Page
- Unit Page
- People Page – Lead or Applicant card
The next screen will ask you which product you wish to purchase.
The Softcheck does not include a credit report
The Credit Report includes a Softcheck.
If you have a completed application in Pendo that stated you were running a screen, we already have the information necessary to send the screening request to Certn.
If you have not completed an application in Pendo, our system will send an email notification to the tenant asking for their birthday (mandatory) and SIN/SSN (not mandatory). Click here to see the sample email sent to a tenant.
Once we have the necessary information, the request will be sent to Certn and the report typically comes back in less than five minutes. You will receive a notification via email and the Activity Feed on the Tenant card will indicate the screen has been requested and processed.
You can then click on the link in the Activity Feed to display the screen.
Please note that tenant screens are active in an account for up to fourteen (14) days. This is to protect tenants information in our system.
For more info about tenant screening & Certn – click here.