Pendo Support

User Roles & Permissions

Super Admin:

  • User has full access to all properties, people, payment information, and financial statements

  • User has full edit rights

  • User can invite other users

  • User has option to add personal email & digital signature

  • User (Failed Payments Updates – Only Available for PRO, PLUS, ENTERPRISE Plans) can turn on/off specific email notification updates

  • User cannot edit the account owner’s personal settings and payment account

  • There can only be 2 super admin roles (The account holder is 1st by default)

Accountant:

  • User has access to all people, payment information, and financial statements for assigned properties

  • User can have edit or view access based on selected option

  • User has option to add personal email & digital signature

  • User (Failed Payments Updates – Only Available for PRO, PLUS, ENTERPRISE Plans) can turn on/off specific email notification updates

Building Manager:

  • User has access to all people, payment information, and financial statements for assigned properties

  • User can have edit or view access based on selected option

  • User has option to add personal email & digital signature

  • User does have ability to receive email notifications

Property Manager:

  • User has access to all people, payment information, and financial statements for assigned properties

  • User can have edit or view access based on selected option

  • User has option to add personal email & digital signature

Property Owner:

  • User has access to all people, payment information, and financial statements for assigned properties

  • User can have edit or view access based on selected option

  • User has option to add personal email & digital signature

  • User does have ability to receive email notifications

Resident Manager, Maintenance Tech, Assistant Building Manager, Leasing Agent, Maintenance Supervisor, Marketing,  Administrator

  • User has access to all people, payment information, and financial statements for assigned properties

  • User can have edit or view access based on selected option

  • User has option to add personal email & digital signature

  • User does have ability to receive email notifications

This feature is only available to following plans:

  1. PLUS – can invite 2 more users

  2. PRO – can invite 5 more users

  3. ENTERPRISE – can invite 10 more users

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