Tenant app: Payments your tenants can see

The Pendo Rent tenant app shows each tenant their own rent payments, with a receipt for each one. This article covers exactly which payments they see, what you're told when you record one, and what to check when a tenant says a payment is missing.

Available on Plus plans and up.

Where their history starts #

• Payments you record by hand show once they're marked paid, if you added them after you first invited the tenant. That's true even if you backdate one. Payments you added before the invite stay with your team, even if you mark them paid later. One dated in the future shows from that date.
• PendoPay payments follow the bank's dates instead. A payment taken or completed on or after your first invite shows. Scheduled and processing PendoPay payments always show, even if they were set up before the invite.
• Inviting someone again never moves the start. Payments you added while their access was removed show once they're back.
• Your tenant is told where it starts. The end of their Payments list says it starts the day you first invited them, and to ask you for anything earlier. If a payment you backdated shows, the line says it lists payments added since that day instead. If you first invited them more than 24 months ago, the line names no date.

The list covers the last 24 months, newest first. Your tenant can load more as they scroll back.

Each tenant sees only their own #

Co-tenants on the same lease don't see each other's payments. A payment shows to the tenant it's recorded against. When you record a payment for a whole property or unit, it's saved against the first tenant on the lease, and the notice names them.

What each payment shows #

• The amount, the date, the category (like Rent or Deposit), the status and the property.
• How it was paid: an automatic bank payment through PendoPay, with the last digits of the tenant's account, or recorded by you, with your name once you've confirmed your contact details (until then, "Recorded by your property manager").
• A receipt with all of that, plus the month it's for, a receipt number and your company name under "Paid to" (once you've confirmed your contact details; until then it says "Your property manager").

What never shows #

• Your notes, descriptions and attachments.
• Fees you pay, including your PendoPay fee, plus tax, interest and deposit splits.
• Expenses, and income your tenant didn't pay, like management fees.
• Another tenant's payments.

Not shown yet #

• Payments imported from a connected bank account. Record them by hand if your tenant needs to see them.
• A payment recorded as part of a repeating series. Record it as a one-off instead. If the series' end date leaves no room for a second payment, it's saved as a one-off and does show.
• A deposit with any refund recorded against it, even a partial one.

You're usually told when they'll see one #

When you record a payment your tenant will see, a short line on the screen names them: "[Tenant name] can see this payment in their Pendo Rent tenant app." If you date it in the future, the line gives the date they'll see it from. It shows in the income and deposit screens and in the Record All Payments list.

The line doesn't show while a tenant's access is removed, or for a repeating payment.

You can hide a payment you recorded #

• When you record it: in the income or deposit screen, or Record All Payments, set Show in Tenant App to No. The line then says your tenant won't see it.
• Later: open the payment and change it there. In your payments list, the Visible column shows "Visible to tenant", "Visible to tenant from" a date, or "Hidden from tenant".
• A hidden payment leaves your tenant's Payments list, their totals and their Home screen. Your tenant isn't told when you hide or show one.
• PendoPay payments always show. You can't hide those.
• Only teammates who can edit payments can hide or show one.

Your notes, descriptions and attachments never show, so you don't need to hide a payment to keep those private.

"My tenant says a payment is missing" #

Check, in this order:

1. Was it recorded by hand before you first invited them? Then it stays with your team. A PendoPay payment shows if it was taken or completed on or after the day of your first invite, or was still scheduled or processing.
2. Did someone on your team hide it? Check the Visible column in your payments list.
3. Is it recorded against a co-tenant instead?
4. Is it still unpaid? Recorded payments show once they're marked paid.
5. Did it come from your bank feed? Record it by hand.
6. Is it a deposit with a refund recorded against it?
7. Is it part of a repeating series? Record it as a one-off payment instead.
8. Is it older than 24 months?
9. Is it dated in the future? It shows from that date.
10. Is the tenant app off at that building, or did you remove their access?

For everything else your tenant sees, see Tenant app: What your tenants see.

The Pendo Rent Team