How to Set Up Online Payments with PendoPay in Under 15 Minutes

 
Getting paid as a landlord shouldn’t require chasing down tenants, logging into your bank, or manually updating spreadsheets every month.

That’s exactly why we built PendoPay – a secure, automated rent collection system built for Canadian indie landlords and small property managers.

The best part? You can start collecting rent through PendoPay in under 15 minutes. No coding, no integrations, no “talk to sales” required.

Here’s how to do it.

Step 1: Log in to Your Pendo Account

If you haven’t already, create a free Pendo account. It takes just a couple of minutes.

Already using Pendo to manage leases or expenses? Great! PendoPay is built into your existing dashboard.

Step 2: Add Your Bank Account

Before you can collect rent, you’ll need to add the bank account you want funds deposited into.

1. Head to Settings → Bank Accounts
2. Click “Add Bank Account”
3. Enter your bank and transit info
4. You’ll be prompted to complete a one-time verification process

PendoPay supports all major Canadian banks and credit unions. Your account is verified through a secure, encrypted process—no screenshots, no guesswork.

Step 3: Enable PendoPay for a Property

Once your bank account is verified, enable PendoPay for any property in your portfolio.

1. Go to the Property you want to activate
2. Under Rent Collection, toggle on PendoPay
3. Choose your rent due date and collection settings
4. Save changes

You’re now set up to start collecting rent online.

Step 4: Invite Tenants to Pay via PendoPay

Next, you’ll invite your tenants to connect their bank accounts and authorize direct rent withdrawal.

Here’s how:

1. Navigate to the Tenant Profile
2. Click “Send PendoPay Setup Link”
3. The tenant will receive an email guiding them through:
   • Bank account verification
   • Signing a pre-authorized debit (PAD) agreement
   • Choosing a notification method (email/text)

Once they complete the steps, you can set up recurring transactions and PendoPay will automatically pull rent from their account on the date you specified.

Step 5: Monitor Rent Payments (and Stop Chasing Them)

With PendoPay enabled:

• Tenants get automatic reminders before rent is due
• Rent is withdrawn automatically on the scheduled date
• You receive a digital receipt and status update for each payment
• All rent activity is stored in your ledger, searchable and audit-ready
• No percentage of rent is taken, just a flat, transparent transaction fee

You can view real-time payment statuses anytime from your dashboard:

• Pending
• In Process
• Failed (e.g., NSF)
• Paid

Is PendoPay Compliant with Canadian Regulations?

Yes. PendoPay is:

• FINTRAC-compliant, with identity verification built in
• PIPEDA-aligned, ensuring secure handling of tenant and landlord data
• Designed specifically for Canadian rental laws and banking systems

No third-party workarounds. No Frankensteining tools together.

Why Tenants Actually Prefer PendoPay

We’ve found that tenants are often relieved to switch from e-Transfers or cheques:

• No need to remember monthly payments
• Transparent records and receipts
• Secure signup process with no email or banking info exchanged with the landlord
• Just like setting up hydro or a subscription—easy and done once

Setting up PendoPay doesn’t require a tech background, integrations, or a customer success call. If you have 15 minutes and your bank details, you’re ready to go.

Once it’s set up, you’ll never have to chase rent again.