Payments collected through PendoPay typically take 5 business days on average to reach a landlord’s bank account after the payment moves to Processing status.
Why 5 business days? #
PendoPay uses Electronic Funds Transfer (EFT), which involves two steps:
- The tenant’s payment is transferred to Pendo via EFT
- Pendo then initiates a second EFT to deposit the funds into the landlord’s bank account
Each step takes time to clear through the banking system, which is why the full process averages 5 business days end-to-end.
Important: the clock starts when the payment reaches Processing status — not when the payment is submitted. A payment submitted before the 5:00 pm PT daily batch cutoff will typically reach Processing the same business day; after the cutoff, it rolls to the next business day.
Example: Payment with a Holiday #
Say a tenant’s rent is due on Monday, May 19 (Victoria Day — a statutory holiday in BC).
| Day | What happens |
|---|---|
| Mon May 19 | Rent due date — statutory holiday, no processing |
| Tue May 20 | Payment submitted and reaches Processing — Day 0 |
| Wed May 21 | Business Day 1 |
| Thu May 22 | Business Day 2 |
| Fri May 23 | Business Day 3 |
| Sat–Sun May 24–25 | Weekend — no processing |
| Mon May 26 | Business Day 4 |
| Tue May 27 | Business Day 5 — deposit arrives in landlord’s account |
In this example, a payment due May 19 lands in the landlord’s account on May 27.
What can cause delays? #
- Payment submitted after the 5:00 pm PT daily batch cutoff — rolls to the next business day
- Weekends and statutory holidays are not counted as business days
- First-time accounts: new landlord accounts go through an initial bank verification step, which can add 1–2 business days to the first payout
- Incorrect or unverified banking information on file
Payment still hasn’t arrived after 5 business days? #
Check the payment status in your PendoPay dashboard. If it’s still showing as Processing after 5 business days, contact Pendo Support and we’ll look into it with our payment provider.
