How do I cancel a PendoPay transaction?
Once a payment is in processing, it cannot be stopped. If the payment is still in Pending status, you delete the payment up to one (1) business day before it is to be processed.
If you need to reimburse a tenant, the PendoPay refund feature is available to Plus, Pro & Enterprise customers. If you are on a Basic plan, you will need to upgrade to use this automated refund feature.