Signing your lease online: what to expect

For tenants.

Your landlord sent you a lease to sign through Pendo, the software they use to run the property. The email comes on their behalf and the signing happens on a Pendo page. You may not have heard of us before, and that is normal.

There is nothing to install and no account to create. It usually takes a few minutes.

Signing, step by step #

1. Open the link in your email. The email names your landlord and the property you are renting. Click the signing button in it and the lease opens in your browser.

1. Read the lease. Scroll through the whole thing first. Check your name, the address, the rent, the dates and the deposit. A signed lease is a real agreement, so nothing here is worth rushing.

If something is wrong, you can decline to sign and add a short note saying why. Your landlord sees both, so the note is worth writing. They correct the lease and send it again.

Some older leases have no decline button, and separate documents like a pet agreement never have one. If yours does not, just reply to your landlord.

1. Add your signature. When you are happy with it, sign where the lease asks you to and confirm. Most leases let you draw your signature or type your name and have it styled, and either one counts. Some older leases only let you draw.

If the lease asks for initials, type the initials Pendo shows for your name, then initial each marked section. The signature box unlocks once you have.

1. That is your part done. You will see a confirmation on screen. Keep the email, because the same link brings you back to the lease later.

Is this email real? #

Fair question. Three checks, without clicking anything:

• Were you expecting it? A real lease names your landlord and your property, and arrives around when the two of you agreed it would. This catches almost everything.
• The link starts with https://app.pen.do/, or https://tenants.pen.do/ for separate documents like a pet agreement. Both are us. Work email systems sometimes rewrite links, so an address you do not recognise is a reason to ask rather than to panic.
• Nobody will ever ask for your SIN, banking details, or a password to sign a lease. If a page wants any of that, close it.

• If you are unsure, contact your landlord directly, on a number or address you already had. Not the contact details in the email you are questioning.

See: Is this signing email real?

After you sign #

Your signature is not always the last one.

• If anyone else is on the lease, such as a co-tenant, it is not final until they have signed too. They each get their own email.
• Your landlord signs last. That step is what completes the lease.
• When everyone has signed, you get an email with a link to the final copy. Nothing is attached, so open the link and save it yourself.

You will not get an email straight after signing your own part, or each time somebody else signs. Your landlord can see the progress, so ask them where it is up to. The final copy email is the next one from us.

Your copy #

Once the lease is complete, open it from the link in your email and save it somewhere you will find it again.

• Print or save it from your browser. Use your browser's print option. Most browsers offer "Save as PDF" in the print window instead of paper.
• Keep the link. You can come back to the lease later without digging through your files.

The page also says your landlord produces and shares the signed PDF. You do not need to wait for it: printing or saving from your browser gives you the same document.

Do I need an account? #

No. No account, no password, no app.

The link in your email identifies you as the signer. Treat it like a key to your own signature:

• Do not forward the email. Anyone who has that link can sign as you. If a co-tenant needs to sign, they get their own email with their own link.
• Lost the email? Ask your landlord to resend it. A resend sends the same link again, so an older email you already have still works.
• Got more than one? They normally open the same lease. But if your landlord revises it you get a new link and the older ones stop working, so if one will not open, use the newest.
• There is no countdown. The link does not expire after a few days. But it does stop working if your landlord revises the lease, ends the tenancy, or the term runs out before everyone has signed. If it will not open, ask your landlord for a fresh one.

Still stuck? #

Your landlord is the right first stop for anything about the lease itself: the rent, the dates, the terms, or a mistake in the document. They can fix it and send it again.

If something is wrong with the email or the signing page itself, email us at contact@pen.do.